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How to configure "Time to close after resolution" SLA ?
Edited
I need to auto-close my incident (issues) from their resolved status after x period of time. I notice there is a built-in SLA to do this very thing. I am having difficulties configuring it for some reason. I have set it to auto-close after 1 minute after status = resolved. and nothing happens.
Can someone help point the error in my ways?
I noticed this link but it applies to cloud and we have server:
https://support.atlassian.com/jira-service-management-cloud/docs/auto-close-incidents-after-they-are-resolved/
1 answer
1 accepted
Hi @Pete P
The SLA's are only timers. They can be used to check breaches etc but don't perform actions.
Look at the Automation menu for actions to be performed
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