How do you remove tempo from jira issue view

[Fred Rush]

Recently, a new part of the jira issue page is showing up, and pushes useful content off the screen.  Tempo is not used, it wasn't asked for, it just showed up, much like all the other added fields to the jira page to make it less usable.  What does it take to make this part of the page go away?

 

[Hubbitus]

Please refer tempo documentation Hide the Tempo panel on the Jira issue view with ScriptRunner to hide it with ScriptRunner.

[Susanne Götz _Tempo_]

Hi @Fred Rush

The Tempo panel is only available in the JIRA issue view when the plugin is installed on your instance. 

In case you are not using the plugin, it is recommended to uninstall it as on installation, the Time tracking provider is set to Tempo, instead of the native JIRA time tracking ( JIRA Settings, Issues, Time tracking). 

Users who do not have access to the Tempo plugin will also not be able to view this panel in the issue view. Access to Tempo is given via the JIRA Global permissions, see also https://tempo-io.atlassian.net/wiki/spaces/THC/pages/362971589/Managing+Access+to+Tempo+Timesheets+for+Cloud+and+Tempo+Planner+for+Cloud.

Best regards,
Susanne Götz
Tempo team

[Fred Rush]

The issue appears to be that another project in the instance wants to use Tempo, so the plugin is installed.  But there is no way to make it go away on a project level, so 99% of the projects not using it, must now suffer with it for the 1 project using it.  This is simply poor design.

[Alexandre Sant_Anna]

This bug seems to reapear.

Of sudden in the Backlog screen when we choose one of the tasks the Tempo panel appears, and if we click to Hide, it does not work, I first must click to add the Tempo plan track time, after that the hide button works.

[Ashley Whitehead]

The weird thing for us is that this is intermittent. Sometimes it appears, some times it doesn't. My colleague and I were looking at the same issue and he could see this and I didn't.

This is also happening for two other plugins we use.

[Deleted user]

+1 Also wished here. This big blue icon in the middle of the view is so ridicolus. 

[Brant Schroeder]

This is how you do it in cloud: https://tempo-io.atlassian.net/wiki/spaces/THC/pages/172326913/Tempo+in+the+Jira+Issue+View+-+Tempo+Cloud

[Fred Rush]

Apparently not, no ... in the tempo area to click on to make it go away.

This is the entire area of the page that needs to go away

 

There is also no tempo button at the top of the page.  Appear to be stuck with another rotten update from atlassian.

[Mads Frost]

I agree, I would like to remove this from the issue view. Could you make it so that we can disable it in the settings, just like e.g. BigGantt, see https://community.atlassian.com/t5/Jira-questions/Remove-BigPicture-and-BigGantt-charts-from-certain-projects/qaq-p/667635

[Mark K]

Was there ever any update on this? We are having the same issue with it appearing on issue forms.

[Fred Rush]

Unsurprisingly, no.  There is no response to bugs like this reported, nor is there any attention paid to usability.  Whatever they want to force on customers is what you'll take and like it.

[Jesper Halden]

Any updates on this? - most plugins have the ability to choose the project which it is enabled for.

[Torrey Meade]

There seems to be a lot of us struggling here with Tempo removal.  It's a huge eye sore, and most of the time unnecessary in our projects.  As stated above, other projects have to suffer because of 1.  

Do we have an update here?

[Jesper Halden]

We ended up removing it using scriptrunner - then you can choose pr. project

[Isaac Westerlund]

Jesper, how exactly did you remove it via scriptrunner? I see the guide to do it through fragments but the options the guide references are not available. 

[madhu_sharma]

Is there a easy way to remove Tempo at Project level? 

[Susan Wu]

You should be able to hide Tempo panel in Jira issue view, but not remove it, if you have uncheck the "Show Tempo in Jira issue view" option in Tempo Settings > Logging Time. This is a global setting that will apply to all projects.

Hope this helps.

Best regards,
Susan Wu
Tempo Product expert

[Gaylene]

"This is a global setting that will apply to all projects." Horrible horrible horrible - now my page is cluttered with something we do not or want to use.