How do you remove tempo from jira issue view

[Fred Rush]

Recently, a new part of the jira issue page is showing up, and pushes useful content off the screen.  Tempo is not used, it wasn't asked for, it just showed up, much like all the other added fields to the jira page to make it less usable.  What does it take to make this part of the page go away?

 

[Susanne Götz]

Hi @Fred Rush

The Tempo panel is only available in the JIRA issue view when the plugin is installed on your instance. 

In case you are not using the plugin, it is recommended to uninstall it as on installation, the Time tracking provider is set to Tempo, instead of the native JIRA time tracking ( JIRA Settings, Issues, Time tracking). 

Users who do not have access to the Tempo plugin will also not be able to view this panel in the issue view. Access to Tempo is given via the JIRA Global permissions, see also https://tempo-io.atlassian.net/wiki/spaces/THC/pages/362971589/Managing+Access+to+Tempo+Timesheets+for+Cloud+and+Tempo+Planner+for+Cloud.

Best regards,
Susanne Götz
Tempo team

[Fred Rush]

The issue appears to be that another project in the instance wants to use Tempo, so the plugin is installed.  But there is no way to make it go away on a project level, so 99% of the projects not using it, must now suffer with it for the 1 project using it.  This is simply poor design.

[Ashley Whitehead]

The weird thing for us is that this is intermittent. Sometimes it appears, some times it doesn't. My colleague and I were looking at the same issue and he could see this and I didn't.

This is also happening for two other plugins we use.

[Yaşar Özdemir]

+1 Also wished here. This big blue icon in the middle of the view is so ridicolus. 

[Brant Schroeder]

This is how you do it in cloud: https://tempo-io.atlassian.net/wiki/spaces/THC/pages/172326913/Tempo+in+the+Jira+Issue+View+-+Tempo+Cloud

[Fred Rush]

Apparently not, no ... in the tempo area to click on to make it go away.

This is the entire area of the page that needs to go away

 

There is also no tempo button at the top of the page.  Appear to be stuck with another rotten update from atlassian.

[Mads Frost]

I agree, I would like to remove this from the issue view. Could you make it so that we can disable it in the settings, just like e.g. BigGantt, see https://community.atlassian.com/t5/Jira-questions/Remove-BigPicture-and-BigGantt-charts-from-certain-projects/qaq-p/667635

[Mark K]

Was there ever any update on this? We are having the same issue with it appearing on issue forms.

[Fred Rush]

Unsurprisingly, no.  There is no response to bugs like this reported, nor is there any attention paid to usability.  Whatever they want to force on customers is what you'll take and like it.