Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do you change the resolution status in the new JIRA issue view?

In the new issue view, it looks like you can only change the status, but the resolution indication next to it is not active or can't be changed:


while you could easily change it in the old view:



We use different resolution options for the task while it's in the In progress status and is being worked on.

1 answer

1 accepted

0 votes
Answer accepted

Hello Maxim,

You are correct to say that the resolution field cannot be edited in the New issue view. We have a feature request to implement it in the new issue view created by other customers requiring the same feature:

Ability to set the resolution in the new issue full-view

Although this feature request is still be considered, I would like to mention that it's not a good practice to edit the resolution field in JIRA, so the new behavior of new issue view is more optimal to avoid the common configuration mistakes by users of setting the resolution field incorrectly in the old view.

As you can see in the feedback provided from Atlassian in the feature request opened, the resolution field plays a special role. When the resolution field is populated, the issue is considered to be closed in Jira.

That been said, if you set the resolution field in statuses where the issue should not be considered as solved (Open, In progress, etc), certain features in Jira may be skewed, like System filters, reports, etc.

we recommend checking the documentation about the best practices on using the "Resolution" field and how to properly configure your instance:

Let me know if this information helps or if you still have any other questions.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Introducing External Collaboration for Confluence

We’re excited to introduce external collaboration for Confluence, now available in early access. It is available to preview for Confluence Cloud Premium and Enterprise customers. (If you're not on ...

205 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you