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How do I connect to a Jira cluster server on Azure hosted instance?

I am able to ssh to with no problems using the keys I created when deploying the instance. The system account had no existing keys so I used scp to copy the generated keys to the jump box. Next I tried to ssh to one of the cluster nodes, but that fails as follows:

$ ssh -i ~/.ssh/jira_rsa system@
system@ Permission denied (publickey).
I also tried the Azure portal serial console logging in as system, but the system password I configured that works to login into the Jira web UI doesn't work in the serial console.
How am I supposed to connect to this cluster node vm?

1 answer

0 votes
Ismael Jimoh
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 02, 2021

Hi @Dave Brennan 

My expectation from experience here is you should have the public key from the jump server already present on the Node you are trying to access because only then would the authentication process work here. This is different from your personal public key.

If the instance is already up and running, I will check with whoever has access to grant the jump server access to the nodes. They can then share this with you so you can access it.

The above suggestion is based on my understanding that you connect to a jump server and from the jump server, you connect to a server hosting the different Jira nodes.


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