Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can you adjust settings so that every response to the customer comes from the assignee's account

That way non-assignee's answers are made under the name of the assignee's account

2 answers

Hi @Henry Maclaren,

You will need Scriptrunner for this. Unfortunately, Automation for Jira does not allow adding comments as a different user.

Thanks,
Moga

Hi Henry,

Thank you for your response.

I can confirm that you could achieve this requirement using ScriptRunner for Jira Cloud and by writing a script Listener script which is configured to run on the comment created event.

The script would then need to check if the comment author matches the assignee of the ticket and if it did not to call the Update Comment API which Atlassian provides to set the author of the comment to the assignee of the issue.

I hope this information helps.

Regards,

Kristian

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Confluence

Introducing External Collaboration for Confluence

We’re excited to introduce external collaboration for Confluence, now available in early access. It is available to preview for Confluence Cloud Premium and Enterprise customers. (If you're not on ...

229 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you