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How can I integrate JIRA with ServiceNow by using only Restbased calls without using SOAP?


6 answers

(Spoiler alert - I'm with the team that develops the product - so this is a blatant pitch for our product)


Have a look at Exalate - which provides a ServiceNow connector


It provides

  • Flexibility through a scripting facility allowing to implement the most demanding mapping, filtering and transformation requirements

  • Autonomy through its distributed architecture. The configuration is done for the local tracker such that configuration changes don’t affect remote issue trackers

  • Reliability through a transactional synchronization engine allowing to pause and resume any ongoing synchronization requests~

  • Reach  - allow to integrate with Jira (all deployment models) Zendesk, Github, HP ALM/QC and new upcoming integrations


More info - book a demo here




Up voting solution - out of the suggestions listed I found Exalate to be quite user friendly and required the least administrative effort to use. 

Like # people like this
2 votes

"Integrate" is a "suitcase word" - it describes a concept well, but we can't really tell you anything about the contents until you open the suitcase. We need more detail.

What do you want from the integration?  When update X is done, Y happens - what are X and Y for you?

Hi Nic,

Something like this if an organisation is using both the ticketing tools Servicenow and JIRA. Let us suppose and incident has been created using Serviceno, how to integrate ServiceNow with JIRA so that same incident is updated in onsite JIRA server(not cloud) and further if any updates made on JIRA end should also reflect on servicenow.

Are there any settings that servicenow provide to integrate with JIRA?

Do both servicenow and JIRA has any API's to post or get data between each other?

Are there any example code snippets or sample integration done earlier between these two agents?



Like Ginny Kennedy likes this

Ok, great, you'll need to write code in ServiceNow that calls the JIRA REST interface to create and update incidents in JIRA, and hen some code in JIRA (webhooks and maybe post-functions) to do the same in SeviceNow over the remote API for that.


(As a dutiful Atlassian advocate, I should add that a far easier and better option is to add JIRA Service Desk to your JIRA installation)

Like Sumit Saini likes this

Looks like a good approach to me.

Hello Nic,

I used Jira POC and successfully build one way of integration(SN-->JIra) but when Jira team tries to send a ticket to ServiceNow it throws 401 error. I checked username and password are correct and the user has correct roles.


HTTP client-callbacks:thread-108 WARN anonymous     [c.a.webhooks.plugin.PublishTaskFactoryImpl$PublishTaskImpl] Client error - 401 when posting to webhook at '______

I found this in ServiceNow logs: WARNING *** WARNING *** Required HTTP authorization header (Authorization) not present.

As a ServiceNow developer, I provide them with our REST endpoint and username, password. 

Jira team is using webhooks to connect to ServiceNow where there are no fields to pass authentication parameters.

How to fix this.



please tell me how to integrate serviceNow with jira by using Webhook all step

Hey Nitish,

Were you able to figure out a solution/workaround for this authentication error?


is the update set download link working for you ?

Hi Guys, 

i do not recommend home-grown development !

If you are looking for bi-directional integration with attachments synchronization, I truly recommend zigiwave integration hub.

they have a great solution for a fair price and world-class support. 

their software requires an additional small VM, but that is the only way to get a perfect 2 ways integration. 

my 2 cents..

Hey Ravi,

If you are looking to integrate JIRA with ServiceNow by using only Rest-based calls without using SOAP, check out the link below:

Connect Jira to ServiceNow

It's simple, it's easy. You can set up the integration in less than 2 minutes. 

Hope this helps :)

Hi All,

AmsOne provide best Solutions for your integrations and data replication needs. Integrate ServiceNow with Jira or technology in Real Time/batch mode, Bi-Directional/Uni Directional.


For more information   please visit





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