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How can I create a filter that shows issues requiring my approval? - Service Desk Approver Issue

Pete P Rising Star Mar 23, 2021

How can I create a filter that shows issues requiring my approval?

Using Jira service desk I am supposed to see items requesting my approval on the customer dashboard, unfortunately they are not showing up for me.  Instead I see a 0 even though I have one or more approvals pending:

approvals.PNG

I know in the Request Type configuration "Edit Fields" page there is a tab where you set what shows up on the customer portal and I can confirm that my "Awaiting Approval" status is in there.



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John Funk Community Leader Mar 23, 2021

Hi Pete,

Maybe something like:

project = jira and "Approvers[User Picker (multiple users)]" = john.funk and "Approvals[Approvals]" = myPending()

Pete P Rising Star Mar 23, 2021

Wow that was quick @John Funk, ty! 

I am on server and Issue Navigator is not liking that...

Field 'Approvers[User Picker (multiple users)]' does not exist or you do not have permission to view it.

Field 'Approvals[Approvals]' does not exist or you do not have permission to view it.


Ideally I would like Service Desk to work as it is supposed to, displaying issues requiring my approval in the UI, but I take the filter as backup.  
 

John Funk Community Leader Mar 24, 2021

You should be able to use that filter as the basis for a Queue in the project as well. 

If you don't have an Approvers field, you can add it as a custom field.   :-)

Pete P Rising Star Mar 24, 2021

Thanks @John Funk  for the assistance :)

Like John Funk likes this

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