Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I configure the automatic responsible user for an issue?

The informer is automatically set when an issue is created. I would like to set automatically the responsible user too

1 answer

1 accepted

0 votes
Answer accepted

Hi Laura,

one of the options is to set an automatic default assignee for the project -> that means when an issue is created in that project it automatically assigns to that user.

You can set it up when you:

- Go to the project -> Open project settings

- then in Project settings/Details, there is this config:

Screenshot 2019-11-11 at 17.34.32.png

- and you can select to automatically assign to project lead


Another option can be to use Components, then you can assign created issues automatically to component lead. More info here:


There is also a similar discussion:

Hi Nikki,

Thank you for the answer! I already knew about the first option but it's not what I need.

The second option fits better and I didn't know it, thanks!

But still not exactly what I need, because I have to assigne the component anyway...

There is another option to assign every issue to a specific user from Workflows:

1. Go to Jira settings  -> Issues -> Workflows

- there you need to find a workflow for "Create issue" (can be active or inactive)

- click on edit


2. Create a new transition that goes from open to open status and then click on Post functions option in the menu.

Screenshot 2019-11-12 at 16.05.54.png


3. Then you edit "The Assignee of the issue will be set to..." transition:

Screenshot 2019-11-12 at 16.17.33.png

4. And you'll get this setup form where you can set to which user you want to assign

Screenshot 2019-11-12 at 16.02.29.png


Then save and make sure you make this workflow public to apply.


Let me know if this works it seemed to be quite complicated 🤯

I tried a post-function already, not that one, but one which says "assigne the current user" which is what I need.

However, it doesn't work :( It works when i set a post-function in that same transaction to insert a description, but the one that I want, is not working

Anyway, I learned a lot and discovered other tools, thank you!!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

326 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you