Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How can I capture user location on issue submission?

Pete P Rising Star Sep 17, 2020

We have a drop-down on our Jira Service Desk issues that list office location.  Is there any way to automate the population of this field so the user doesn't need to do so each time they raise a request?  

1 answer

1 accepted

0 votes
Answer accepted
John Funk Community Leader Sep 17, 2020

Hi Kyle,

Is there someway to know what location should be used? Maybe based on the value of another field?

Maybe a browser preference that allows geolocation?  Good point @John Funk , there may be some grooveyscript that can pull that   

John Funk Community Leader Sep 18, 2020

Is there any other information that you are capturing from the user that could help identify the office that should be used?

Pete P Rising Star Sep 18, 2020

@John Funk I guess the IP address can be used.

Thanks for your help

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events