Hide / Show fields based on radio button selected.

Dennis Küenzi October 30, 2020

Is it possible to set a field to visible or invisible in the customer portal of jira service desk based on the selected radio button?

I tried it with scriptrunner but it seems like I need behaviours and that function is not available in cloud versions.

Also I tried with scripted fields but it seems not possible to show them in the customer portal.

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Fazila Ashraf
Community Leader
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October 30, 2020

Hi @Dennis Küenzi  ,

Welcome to community!

The functionality you are looking for is available in https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=cloud&tab=overview 

Unfortunately not available at the moment with scriptrunner :( 

Dennis Küenzi October 30, 2020

Works for me, thanks.

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John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 30, 2020

Hi Dennis - Welcome to the Atlassian Community!

We use ProForma Forms add on to be able to do that. Works great!

https://marketplace.atlassian.com/apps/1215833/proforma-forms-checklist-for-jira?hosting=cloud&tab=overview

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