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HI! Why some users don't see deop dpwn issue when want to 'add to issue" (Jira cloud) in Slack?
1 answer
Hi Tatiana, welcome to the Community!
It's possible that some users don't yet have their Slack accounts connected with Jira Cloud. A great way to check this is by using /jira manage in Slack - if the person hasn't yet connected their accounts, they'll get a message in Slack asking them to do so:
Once they're connected, people should have access to the same projects they normally would while using Jira in a browser.
These are the steps I'd recommend checking:
- Does the user have their accounts linked already? Have them use /jira manage in Slack to check
- Does the user have permissions to use the project in Jira they're trying to interact with?
- If they are logged in and have permission, do they see an error message, an empty dropdown, or something else? A screenshot would be helpful to troubleshoot at this step.
Cheers,
Daniel
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