Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

HI! Why some users don't see deop dpwn issue when want to 'add to issue" (Jira cloud) in Slack?

We want that developers can add to the issue to comments in Slack. 

But we have a problem with it. Some of us see a drop down list with all issues from Jira projects but someone not. 

Could you please help me with it? Thank you

1 answer

0 votes
Daniel Eads Atlassian Team Sep 03, 2020

Hi Tatiana, welcome to the Community!

It's possible that some users don't yet have their Slack accounts connected with Jira Cloud. A great way to check this is by using /jira manage in Slack - if the person hasn't yet connected their accounts, they'll get a message in Slack asking them to do so:

image.png

Once they're connected, people should have access to the same projects they normally would while using Jira in a browser.

These are the steps I'd recommend checking:

  1. Does the user have their accounts linked already? Have them use /jira manage in Slack to check
  2. Does the user have permissions to use the project in Jira they're trying to interact with?
  3. If they are logged in and have permission, do they see an error message, an empty dropdown, or something else? A screenshot would be helpful to troubleshoot at this step.

Cheers,
Daniel

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

226 views 7 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you