Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Get customfieldvalue from an issue which is linked but in a other project

Hey guys,

can you help me by the creation of an automation? I have to Projects CC a Kanban-Board and Support a Jira Service Desk. I created an automation "Create Kanban Ticket" without using any addon.

The automation "Create Kanban Ticket" is triggered if an issue in Support is moved from status A to B. It creates a new Issue in the Project CC and link it to the issue in the project Support.

Now I created an customfield errormessage. I added a mask to the workflow in Projcet CC so the user is forced to add this errormessage.

Furthermore i added a second automation which is triggered if the linked issue in Project CC is moved to the Done status. This triggers the automation, that the issue in Support is closed automatically. 

But now i want to edit a automation wich copy the value of the errormessage in the linked issue from project CC to the Support issue.


How can i do this? I bought yeseterday the addon jira automation. So i can use this addon for my soulution.

1 answer

1 accepted

0 votes
Answer accepted
Olga Videc Community Leader Jan 23, 2020

Hello @Tobias Plankl 

If I got this right, you should do this 

When you edit the linked issue field you can switch from value to copy from and there you can select copy from the issue that triggered this action.

You should create your rule as a global rule and then limit it to desired projects.

To create global rules 

Go to Jira Administration -> system -> automation for Jira there you can view and edit all rules 

automation cf.PNGautomation cf copy from.PNG

Thank you very much. It works =)

Like Olga Videc likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Introducing External Collaboration for Confluence

We’re excited to introduce external collaboration for Confluence, now available in early access. It is available to preview for Confluence Cloud Premium and Enterprise customers. (If you're not on ...

186 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you