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Error message when trying to add a watcher to an issue


I'm trying to add a watcher to an issue, but every time I get this error message:

"We couldn't add that watcher
Check your connection, then give it another try."

I also tried using the old view, by adding ?oldIssueView=true at the end of the URL, but no luck...

When using the old view, I get another error message:

"There was an error adding watcher
The user X does not have permission to view this issue. This user will not be added to the watch list."

So, I guess I have the permission to "Manage Watchers" (otherwise I imagine I wouldn't see the option to add watchers), but it doesn't seem to work?

Has anyone faced this issue already?

Thanks in advance for your help!

2 answers

Hello @Julien Duc welcome to the community. Based on the error from the old view it appears that the user doesn't have browse permissions on the project. In order to watch an issue the user must have access to the project first. Ensure that's is the case and let me know how it goes

Hi @Hernan Halabi _Elite IT Consulting Group_ thanks! I looked into it, but what I don't understand is that the user in question is member of a team that has browse permissions on the project... so, in theory, I should be able to add him as a watcher, but I can't.

Could the problem come from somewhere else?

Sounds like it might be the case. Have you checked the user testing @John Funk recommendation? Please send some screenshots if you can to see your current setup

0 votes
John Funk Community Leader Jun 03, 2020

Hi Julien,

Take a look at the Permission Scheme for the project. And while there, you can run the permission helper for that user to see why they are not allowed to see the issue. That will guide you to the solution for the user to be able to see the issue. 

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