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Email Handler issue

hbhardwaj3
hbhardwaj3 Dec 17, 2019

Hi Team,

I am struggling with email handler to create a new issue when there is no ticket number in the subject and add comment from last reply only when ticket number is in the subject. if I choose "create new issue and add comment" handler it add entire email body in the comment. if I choose "add comment before specific marker or separator in the email body"  it did not create new ticket.    

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