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Email Handler issue

hbhardwaj3
hbhardwaj3 Dec 17, 2019

Hi Team,

I am struggling with email handler to create a new issue when there is no ticket number in the subject and add comment from last reply only when ticket number is in the subject. if I choose "create new issue and add comment" handler it add entire email body in the comment. if I choose "add comment before specific marker or separator in the email body"  it did not create new ticket.    

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Jira Core
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Molly Bronstein
Molly Bronstein
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

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