You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
We have several projects with incoming mail handlers. All the mail handlers are
For a couple of these, whenver a comment is added after an issue is marked Done (and Resolution = Done), the status is changed to To Do. We do not use any workflow automation.
Is this configured in the mail handler? I can't find it or see differences between the ones with the status change, an the ones with the same mail handlers that do not make a status change.
Hi @Page Partain and welcome to the community.
Mail handlers would not transition the issue; however, I am guessing that if your project is JSM, there might be one of the old Jira automation enabled automatically to transition the issue customer comment.
Have you checked that?
Our product is not JSM. It is Jira Server v. 6.4.1. (I know - we are moving to the Cloud this year!).
We, the Jira admins, cannot figure out why it is happening, since we see no workflow triggers or automation. When you say "old Jira automation" what is that?
Thanks for answering!