Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Do I have to update the Jira Core from 8.6.1 to 8.11.0?

Do I have to update the Jira Core from 8.6.1 to 8.11.0 if I have:

1) Jira Service Desk 4.6.1

2) Jira Software 8.6.1

Are there any special requirements for the update so I won't lose my data?

2 answers

2 accepted

1 vote
Answer accepted

There's no special requirements.  The upgrade doc for Core covers everything, and the upgrade process is done in-place - you won't lose any data.

Of course, before upgrading production, you should

  • Test it all
  • Take a backup of production

But the upgrade should be straightforward for you on these versions.

I also think the key for a successful upgrade is testing in a staging environment.

You should check if your application database is supported in 8.11, it seems that some databases are no longer supported in 8.11 when I compared with 8.6 supported platform:

  • PostgreSQL 9.5 and 9.4  are not supported in 8.11
  • Oracle 12c R1 are not supported in 8.11
  •  SQL Server 2012 are not supported in 8.11

If you are using one of these databases you will need to consider upgrade it prior the upgrade.

Supported platforms 8.11

Supported platforms 8.6

1 vote
Answer accepted
Daniel Eads Atlassian Team Aug 04, 2020

Hi Lena,

I see you've been through this process before, as you posted a similar question last year.

The good news is that the process is roughly the same, although in this case you can jump directly from 8.6 to 8.11 whereas in the last upgrade, you might have had to do an additional upgrade to get some required upgrade steps. Those aren't a problem anymore, so you can go directly to your desired version.

Definitely worth checking into the supported platforms (i.e. database version) mentioned by @Italo Qualisoni [e-Core] ! Other than that, the instructions provided last year still apply:

1 - If you're upgrading both Jira Core/Software and Jira Service Desk, upgrade Jira Core/Software only. You'll later upgrade Service Desk directly in Jira, without a separate installer.

2 - Upgrade JIRA Core/Software first, and then JIRA Service Desk

3 (Maybe at first install Jira and update it to the last version and then install ServiceDesk?) - Yes, that's the correct approach as described in the previous steps

4 - Always generate a backup from your current JIRA version before upgrading it. In case your upgrade may fail, you can roll-up to the previous version.

You can check more details of the steps in the documentation below:

Upgrading Jira Server (installer)


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

☕️ Monday coffee with Jexo: Weekly Atlassian news roundup | 21st June 2021

Hi community 👋, as every Monday we're bringing you a quick update on what happened in the Atlassian ecosystem last week. There were a few interesting events like for example the announcement of th...

59 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you