Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Default values for custom fields for SOME (but not all) customers Edited

Hello all, and thanks for reading.


We have several customers which use different schemes.  Most of them rely on the "default field configuration scheme."


We have a customer who wants the "customer organization" to be filled in automatically for their project, but they must manually enter it for every ticket, regardless of type.


So I did what I thought was the obvious, and created a new field configuration scheme for this customer "Customer ABC Field Scheme" which is still based on the default scheme.  I assumed this would copy the default scheme and give it a new name for this customer.


However, when I try to modify the field "Customer Organization" in the "Customer ABC Field Scheme" to prepopulate it, it still leads me to believe it will modify the underlying default scheme, and this data would be applied across the board.


What am I doing wrong?  Please help!  :)

1 answer

0 votes
Daniel Ebers Community Leader Mar 30, 2020

Hi Jonathan,

welcome to Atlassian Community!

I am not sure if I got everything right. In case you have several Jira projects you can define default values for a custom field like "customer organization" using custom field contexts (

As long as the Field Configuration is assigned to a Field Configuration Scheme which is in use by the Jira Project in question it works. In Field Configuration options like Show/Hide and Required/Optional are the ones I am familiar with (according to the explanation in the following article:


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

322 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you