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Creating a Task with Incoming email using Distribution List

Edited
RaghuRam Muvvala
RaghuRam Muvvala Mar 25, 2021

We have configured our Incoming JIRA Email inside a DL

  • Task is not getting created when an email has been sent to a DL Only
  • Task gets created if we send an email to DL & Incoming JIRA Email together 

 

Eg.

we have an incoming email configured to jira@xyz.atlassian.net

We have a DL created DL@xyz.com which has user1@xyz.com, jira@xyz.atlassian.net

 

If we send an email to DL@xyz.com it's not creating a task

In case if we send to DL@xyz.com; jira@xyz.atlassian.net a new task is being created

 

 

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