Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can users get DM from Jira/Slack integration when a comment is left in a ticket?

I'd like to avoid the Slack channel from being overwhelmed with notifications.  It makes the channel less collaborative and a bit cumbersome.  I was wondering if when a user is mentioned directly in a Jira ticket if they can receive the notification directly instead of being in the main channel? 

1 answer

0 votes

Hello Kevin,

Personal notification is something our developers are still working to get implemented in the official JIRA and Slack integration app, so it is not possible at this moment to send mention notifications only for the mentioned user. We have the following feature request opened to implement it:

Personal Jira Notifications in Slack

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

For now, we can only recommend you to use any other third-party apps that can achieve the functionality you want or try the following steps, although they do not fully apply for your requirements:

1 - use JQL queries to define in the comment which mentions should be notified, like:

comment ~ "Petter Gonçalves"

2 - Then send these notifications to a dedicated channel for mentions

Let me know if you still have any questions

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

189 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you