I'd like to avoid the Slack channel from being overwhelmed with notifications. It makes the channel less collaborative and a bit cumbersome. I was wondering if when a user is mentioned directly in a Jira ticket if they can receive the notification directly instead of being in the main channel?
Personal notification is something our developers are still working to get implemented in the official JIRA and Slack integration app, so it is not possible at this moment to send mention notifications only for the mentioned user. We have the following feature request opened to implement it:
Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.
For now, we can only recommend you to use any other third-party apps that can achieve the functionality you want or try the following steps, although they do not fully apply for your requirements:
1 - use JQL queries to define in the comment which mentions should be notified, like:
comment ~ "Petter Gonçalves"
2 - Then send these notifications to a dedicated channel for mentions
Let me know if you still have any questions
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events