You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Hello @Prince Nyeche I can attest to this - my issue is that "Edit Details" within a custom field's description is still showing on the create screen after deletion a year ago. I confirmed that even after local cache clear and new user invited to our instance, we are all still seeing the field's description as it was a year ago. Re-indexing would solve this issue, how can we persist a "cache clear" to dump stale data?
It is not possible for data to remain on the platform when it has been explicitly deleted, Jira Cloud is designed in such a way that once data is deleted, it's gone. Especially when it comes to custom fields, all these functions are done automatically. Is there a way for you to show or demonstrate this problem, so i can get a better understanding of the situation?
Thanks for the quick reply and I think I know what's going on here although I can't explain why. To your question, I could take screen shots as there isn't anything sensitive but not sure it'd be helpful. Quick background; this field was initially created with a description in 'edit details'. Then additional contexts were added and the description was removed.
Every time I add this field (regardless of context) to a screen that it has never been on, immediately viewing the screen after the field was put there, the description shows up. So yesterday, when I posted this the description was still there - however, checking today, it's gone. Must be the sync you're referring to. As an admin, I'm rarely going back to check individual team's screens after they're created but I was able to confirm this today by trialing on a few screens.
If I'm understanding this correctly, this could probably be an issue with the field configuration scheme. So on the field configuration, you've might have changed the description of the field based on a certain issue type hence that specific description shows. @Adam Dulberg open a new question about this and tag me with any description you think might be helpful, so we can look into it?