Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,467,366
Community Members
 
Community Events
177
Community Groups

Can I automatically assign an issue to a member of a group?

When an issue is created or transitioned, am I able to assign it a member of a group?

3 answers

1 accepted

0 votes
Answer accepted

With Automation for JIRA it is possible to define a list of users that can then be used to assign an issue to. You can populate this list via group selection.

You can assign the user based on a number of algorithms:

  • Load balanced - assign it to the user with the lowest number of issues assigned to them
  • Round-robin - sequentially assign  issue to a list of users
  • Random - if you are feeling lucky

I have written more about assigning issues in - https://blog.codebarrel.io/smart-assign-jira-issues-load-balancing-round-robin-and-more-530f3a48bb25#.euyz7dsyg

 

 

Pete P Rising Star Jan 25, 2019

Hey Nick, does the smart assign work for regular Jira also or just Service Desk? 

Pete P Rising Star Jan 25, 2019

Oh damn I see automation is just for Jira Cloud...

There is a plugin called "Round Robin Assignment for JIRA & JSD" having different round robin strategies. This plugin is able to configure per issue type round robin strategy

Hi,

 

we've released a plugin to manage assignee more easily:

https://marketplace.atlassian.com/apps/1222630/smart-assignment-for-jira

 

With smart assignment for jira, you can easily assign the issue based on the least issue count or remaining estimate. You can also select custom field value to decide the assignee. You can give it a try.

This guys charge for EVERYTHING!!!! what's the deal of having a ticketing tool if you have to pay even more for what you actually need it for.

 

 

Hey Sammaël,

Actually this functionality is available for free in the Lite version of our add-on. 

The Server version is being released very soon and Cloud version is already available.

There is a 300 rules per month limit in the Cloud offering as we host this and incur costs.

Hope you can try it out.

 

Cheers,

Nick

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events