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When an issue is created or transitioned, am I able to assign it a member of a group?
With Automation for JIRA it is possible to define a list of users that can then be used to assign an issue to. You can populate this list via group selection.
You can assign the user based on a number of algorithms:
I have written more about assigning issues in - https://blog.codebarrel.io/smart-assign-jira-issues-load-balancing-round-robin-and-more-530f3a48bb25#.euyz7dsyg
Hey Nick, does the smart assign work for regular Jira also or just Service Desk?
we've released a plugin to manage assignee more easily:
With smart assignment for jira, you can easily assign the issue based on the least issue count or remaining estimate. You can also select custom field value to decide the assignee. You can give it a try.
Actually this functionality is available for free in the Lite version of our add-on.
There is a 300 rules per month limit in the Cloud offering as we host this and incur costs.
Hope you can try it out.