Automatic reply via email

[Juan Carlos Cardenas Padilla]

I need to create an automation rule so that when a user sends an email in jira it will automatically reply to the client that their ticket is in progress.

Can you give me the step-by-step rule?

[Pramodh M]

Hi @Juan Carlos Cardenas Padilla 

Posting once is enough in Community to get an answer!!

Here's an answer that I have posted in another thread.

https://community.atlassian.com/t5/Jira-Service-Management/First-answer/qaq-p/1901930#

And the tag you have used is Jira Core which is not in the context of the question. 

Please use the platform wisely!!

Thanks,
Pramodh