I need to create an automation rule so that when a user sends an email in jira it will automatically reply to the client that their ticket is in progress.
Can you give me the step-by-step rule?
Hi @Juan Carlos Cardenas Padilla
Posting once is enough in Community to get an answer!!
Here's an answer that I have posted in another thread.
https://community.atlassian.com/t5/Jira-Service-Management/First-answer/qaq-p/1901930#
And the tag you have used is Jira Core which is not in the context of the question.
Please use the platform wisely!!
Thanks,Pramodh
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