We use Jira as a helpdesk and we get a lot of common questions which I would like to auto respond to with a set of 'Have you checked....' responses when certain text is in the subject or body of the ticket.
Is this possible natively or by a plugin?
Thanks in advance.
Yes you could set up some automation to do this.
So setup you automation to trigger every time a comment is posted on an issue by the customer.
Then setup If/Then statements.
You can setup JQL to find the keywords you are looking for:
comment ~ xxxxxxx
If this is met, you could automate to put an autocomment back to the customer or provide the link to url etc.
So in the JQL if you put:
comment ~ account
It would respond to every comment that contained the word "Account"
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