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Attached file with GDrive

Ottavia Asaro
Ottavia Asaro Jul 02, 2020

When I create a new task, I couldn't attached file with GDrive. Could you please help me?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Jul 03, 2020

Could you explain "couldn't attach file with GDrive" a bit more?

Is it a file that lives in GDrive (is that actually Google Drive?), or you have a plugin that links to GDrive or are you trying to use it as the backend for attachments?  Or something else?

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Ottavia Asaro
Ottavia Asaro Jul 03, 2020

I would like to attach a file that lives in Google Drive, but in Jira the Google Drive's folder appears empty.

 

I attached the screenshots. 

 

Schermata 2020-07-03 alle 16.28.37.png

Schermata 2020-07-03 alle 16.28.50.png

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Ottavia Asaro
Ottavia Asaro Jul 03, 2020

I've already synchronized Google Drive and Jira

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Jul 03, 2020

Ok, that seems like the google drive app is not able to read from Drive.  I'm not sure how you might debug that - reconnect/reconfigure and refresh?

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Ottavia Asaro
Ottavia Asaro Jul 04, 2020

I've already tried to reconfigure Drive, log out and access my account, but unfortunately nothing has changed

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Jul 04, 2020

I'm afraid you'll now need to read the log files to find out why Jira is not getting any data from Drive.  Start with the application log - <jira home>/log/atlassian-jira.log is the first one to read.  Try "tail -f atlassian-jira.log" in one terminal and trying the attachments in a browser - the errors should appear in the log as you click.

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