How to reopen a closed issue in Jira

[Kieron Thomas]

Hi,

I cannot find how to re-open a closed issue, which I know should be possible.

My workflow closed status has the following:

jira.issue.editable true

In the list of issue statuses and under closed is:

The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.

Yet no-where can I find the option allowing me to re-open a closed issue.

I would greatly appreciate any help on this.

Kind regards,

Kieron

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi Kieron,

you can't add transition to a step that doesn't contain any transition (for the active workflow). In order to do that foillow these simple steps :

- Copy your current active workflow

- Edit the just copied wf just adding a new outgoing transition into your closed status

- Replace the old workflow with the updated one

This should resolve your issue.

Regards,

Fabio

[scott liebman]

How do I do this?   Is there a step by step process?

[Gautham_Ganesh]

Hi Fabio,

Tell step by step process. U should know whether others understand ur content or not.

[Svante Gustafsson Björkegren]

Hi Kieron,

To add an outgoing transition in this case you need to do it on an inactive workflow.

Please see this post for details

More info in the JIRA documentation here

Cheers,

// Svante

[Kieron Thomas]

Hi Fabio and Svante,

Thanks I'll try that out - sounds like a bit of a long winded solution though, is that some kind of bug within Jira as I can play around with any other kind of transitions in an active workflow?

Thanks for your help, I'll post back with the result.

Cheers,
Kieron

[Udo Brand]

No Bug, just a limitation. See :

https://confluence.atlassian.com/display/JIRAKB/Cannot+Add+Transitions+or+Delete+Steps+in+Draft+Workflows

[Svante Gustafsson Björkegren]

Yep, just the way it is actually. Hopefully this will be managed better in future versions.

Cheers,

// Svante

[Fabio Racobaldo _Herzum_]

Jus a limitation. The suggested approach should work fine.

Let me know.

Regards,

Fabio

[Christoffer Karlsson]

Hi Thomas,

"jira.issue.editable=true" has nothing to do with transitions between statuses. It's only for editing the fields in a specifc status.

Are you sure you have a tranisition from Closed to Open?

Best regards

Christoffer

[Peter Szilagyi]

In our case the closed issue implicitly applied editable= false, which blocked any further action and ultimately we couldn't complete nor delete sprints.

This article helped resolving the key issue: https://confluence.atlassian.com/jirakb/how-do-i-edit-closed-issues-779160787.html

(Just don't forget to publish workflow as well - I have checked and in edit mode the property was gone, but in view mode it was still there)

[Razvan Dutu]

Use Status 'Closed' instead of 'Done'. 

Closed will allow you to re-open items and create transition from Closed --> Open  

[Kieron Thomas]

Thanks to Fabio and Svante for the solution, it worked perfectly.

Cheers,
Kieron

[Fabio Racobaldo _Herzum_]

Hi Kieron,

please, could you check if some condition has been defined in your "Re-open" transition? I think that there's some condition y=that doesn't allow to perform this operation.

Hope this helps.

Fabio

[Kieron Thomas]

Hi Udo & Christoffer,

No there is no transition from closed to open and I cannot add any as it says there are 'no outgoing transitions in the active workflow' so I can't add any in the draft workflow.

Frankly that means nothing to me, so I don't know how to resolve it.

Many thanks,
Kieron

[Udo Brand]

You would need to add an outgoing transition from Closed to Open in your workflow. If there is no transition between those Steps(Statuses) you won't be able to "Reopen" your issue.

[Udo Brand]

Do you have a transition from Closed to Open in you workflow? If yes, please check your conditions in that transition.