It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I did not opt-in to Atlassian's community. How do I opt-out?

Keith Bennett Mar 28, 2019

I am required to use Jira boards through my employer. I do not want my information shown publicly. I did not opt-in to any use of my private information. How do I opt-out?

I do not want to be gamified with badges for doing work. I do not want anything publicly visible at all.

2 answers

1 vote
Angelica da Luz Atlassian Team Mar 29, 2019

Hi Keith,

Thanks for reaching out to Community!
I just would like to confirm before doing any changes, do you want to delete your community account?
There is no option for you to delete, so please let us know if this is what you need so we can do this for you.


Keith Bennett Mar 29, 2019

Hi Angelica,

I'm sure you can understand that I am quite frustrated.

Before I can answer your question: I need to understand what the difference is between this Atlassian Community account and my Jira account.

I don't recall ever signing up for Atlassian Community. Is it the same account?


Angelica da Luz Atlassian Team Apr 01, 2019

If you are using the same Atlassian Account that you use on your instance, it will pull the information from, it means that you used the same account to log in on Community.

We can disable your community account, it won't affect your access to any other Atlassian product, then when you have a question about our products, you can create a new account with a personal email, so you can change your full name to an alias, for example.

May we remove your account from community?

Keith Bennett Apr 01, 2019

Hi Angelica,

So you're telling me that Community automatically pulls private information (my first and last name, which is needed for my employer's satisfaction) and displays it without my consent?

Will removing my account from Community prevent me from getting help when I need it?

For example: for close to a year, Atlassian has refused to log itself in using my browser on my workstation which enforces strict content security policies which means that Atlassian's use of a half dozen domain names _just to log in_ breaks. I have to start a separate, dedicated, VM and remote into that to enforce proper site isolation. I can't even report that as an issue because the issue reporter is also broken in the same fashion.

I wonder how many other people are forced to enable insecure options in their workstation browser because they can't (or don't know how to) set up a dedicated virtual machine just to use Atlassian's products and Atlassian's own advice is to enable insecure features?


Angelica da Luz Atlassian Team Apr 16, 2019

Hi Keith,

You can check our article for more detailed information about why community shows your full name:
- Usernames, privacy, alter egos, and you

Will removing my account from Community prevent me from getting help when I need it?
- No, you just need to create a new account with an email that you don't use on another Atlassian products, so you can change the full name.

We have a feature request suggesting to have an option to set an alias to use on community:


Keith Bennett Apr 19, 2019

Hi @Angelica da Luz 

Thank you for your follow-up. I'm not very satisfied though.

First, the page you described instructs the user to go to and change their "Full Name (not Public Name!)". However, there is no Public Name field. Moreover, I don't want to change my name. I don't want my name *visible*. I don't want *anything about me* publicly visible at all.

You've also completely missed the second point of my original message at the start of this. I specifically said: _*I do not want to be gamified with badges for doing work.*_

So let me be abundantly clear: I very much do not appreciate Atlassian's scope-creep style of working its way into and begging for my attention for anything not directly related to work.

* **I did not volunteer, opt-in, or ask for any participation trophies.**
* **I should not have to opt-out of something I did not opt-in to.**
* My email costs time (money) to sort and make efficient. Populating it with an attention grab makes Community feel like yet another gamified social media. I am at work _to do work_; my job description does not include participation in Atlassian Community.
* **Marking the email notifications as spam (I didn't ask for them) and phishing (asking me to sign in to a site I don't recognize as legitimate) will likely poorly affect real notifications from Atlassian related to my work.**
* A Community account should neither be required nor automatically created in order to view documentation or announcements which were advertised while using other Atlassian products.
* Reading documentation or announcements should not trigger an email congratulating me on participating in the community.
* I do not appreciate my tools (email and Jira) needlessly demanding my attention, such as for participation trophies.

I have provided feedback to Atlassian on multiple occasions prior to the change last year which nuked my ability to even use Atlassian's products outside of a dedicated VM. I have never been contacted about my feedback. That combined with the fact that Atlassian products do not work with secure browser settings, and also combined with this event makes me believe that Atlassian does not care about the people, or privacy thereof, using its products.

Monique van den Berg Community Manager Apr 23, 2019 • edited

@Keith Bennett I hear you on this. On the community side, we're working on a solution that will let you control this better, specifically the display of your full name. In the meantime you can choose to use an alias as @Unknown User has done but it will change everywhere. 

In the meantime you can turn off all notifications from community on your settings page which will disable badge notifications as well. 

Like # people like this
Keith Bennett Apr 23, 2019

Hi @Monique van den Berg 

Thank you for the information. I didn't know about this screen. It definitely feels hidden.

After looking over the settings: another notification that I think is pointless for developer productivity would be "Likes". The other notifications are typical (somebody *else* did something that might need my attention) and fine to receive.

0 votes
Unknown User Apr 01, 2019

Hi Keith,

I believe you are using the Cloud JIRA version, which requires an Atlassian ID/account.

An Atlassian account/ID is their single sign-on solution to their suite of Atlassian products.


You can manage your privacy here:


Apologies if I seem to hi-jack this thread, but I also share some privacy concerns with Keith.

Although I've updated my full name to a different one, it doesn't seem to reflect on existing posts created by my account.

@Angelica da Luz : What actions can I take to replace/scrub my name from existing posts without fully deleting the account?

Unknown User Apr 01, 2019

Please ignore my trouble, as it seems a simple login/logout is required for the change to be reflected accordingly.

Keith Bennett Apr 01, 2019

Yes my company is using Atlassian's cloud product. Despite that, I absolutely did not and do not consent to making any of my information publicly available. That includes my name.

I feel effectively helpless.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Feedback & Announcements

Release notes for May 15, 2019

Thank you to our experience team, as per always, for their hard work. (Here is a visual representation of the team: 👩🏼‍💻🕵🏻‍♂️ 🏃🏻‍♂️💃🏽🧜🏻‍♀️👨🏼‍💻😇🤴🏻🧚🏻‍♀️) New:  You can now see...

271 views 2 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you