Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot contact support - Support Service Connection Issue


We tried to reach Atlassian Support. I used to be able to submit support ticket. But recently, when I open , it show an error at top:


Support Service Connection Issue

There may be an issue reaching our backend service. This could result in your form submission failing to create a support ticket.

 By checking the error console in Chrome, the errors are:

  • Redirect was blocked for CORS request.
  • XMLHttpRequest: Network Error 0x2ef1, Could not complete the operation due to error 00002ef1.
  • InvalidStateError

Is it because some of the services is blocked because my office is blocking some CDN?  Is there any other alternative channel to reach Atlassian support?

1 answer

1 vote

Hi @Mark,

I just tried to access the Support-Page and here it works fine. So it is probably a problem with your connection or the problem is already solved.

At all, you can see the status of the atlassian systems here:

I do not know any other way to reach out to the Atlassian Support.

I found is blocked..  I will ask for unblock from admin.

Do Atlassian provide a list of domain they currently use? So that I can unblock them in a batch.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Feedback & Announcements

Announcing Data Residency for Standard and Premium licenses

Update: We have just released data residency for Austra...

6,882 views 16 47
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you