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Cannot contact support - Support Service Connection Issue


We tried to reach Atlassian Support. I used to be able to submit support ticket. But recently, when I open , it show an error at top:


Support Service Connection Issue

There may be an issue reaching our backend service. This could result in your form submission failing to create a support ticket.

 By checking the error console in Chrome, the errors are:

  • Redirect was blocked for CORS request.
  • XMLHttpRequest: Network Error 0x2ef1, Could not complete the operation due to error 00002ef1.
  • InvalidStateError

Is it because some of the services is blocked because my office is blocking some CDN?  Is there any other alternative channel to reach Atlassian support?

1 answer

1 vote

Hi @Mark,

I just tried to access the Support-Page and here it works fine. So it is probably a problem with your connection or the problem is already solved.

At all, you can see the status of the atlassian systems here:

I do not know any other way to reach out to the Atlassian Support.

I found is blocked..  I will ask for unblock from admin.

Do Atlassian provide a list of domain they currently use? So that I can unblock them in a batch.

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