Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,455,942
Community Members
 
Community Events
176
Community Groups

Cannot contact support - Support Service Connection Issue

Edited

We tried to reach Atlassian Support. I used to be able to submit support ticket. But recently, when I open https://support.atlassian.com/contact/ , it show an error at top:

 

Support Service Connection Issue

There may be an issue reaching our backend service. This could result in your form submission failing to create a support ticket.

 By checking the error console in Chrome, the errors are:

  • Redirect was blocked for CORS request.
  • XMLHttpRequest: Network Error 0x2ef1, Could not complete the operation due to error 00002ef1.
  • InvalidStateError

Is it because some of the services is blocked because my office is blocking some CDN?  Is there any other alternative channel to reach Atlassian support?

1 answer

1 vote

Hi @Mark,

I just tried to access the Support-Page and here it works fine. So it is probably a problem with your connection or the problem is already solved.

At all, you can see the status of the atlassian systems here: https://status.atlassian.com/

I do not know any other way to reach out to the Atlassian Support.

I found https://support-forms.atlassian.io/health is blocked..  I will ask for unblock from admin.

Do Atlassian provide a list of domain they currently use? So that I can unblock them in a batch.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events