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A New CUSTOM field in Issue that need to update status of the ticket


Hi All,

Can you please advise me about an new custom field.the custom field name would be Status for example the field has two possibilities open and closed it depend when the agents closed or opened the field need to updated?

1 answer

Welcome to the Atlassian Community!

You should never be updating status based on a custom field.  Status changes because the issue moves through the workflow, which is something your humans or automations should be doing at the right time.  And you should never have more than one status field, the status is an indicator of where an issue is in its lifecycle, and hence should be unique (otherwise you end up with issues that are in quantum superpositions, or with status that is totally inconsistent depending on who is looking, which is the antithesis of what an issue tracker is for)

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