Confluence and Jira Service Management just got bigger

[#1]

We’re thrilled to make two big-scale announcements today. Drum roll, please…

50,000 users on Confluence and 10,000 agents for Jira Service Management are now generally available.

These are two huge milestones that will not only enable even larger organizations to unlock the benefits of cloud but also empower teams to continue scaling seamlessly with our products. For Jira Service Management, we’ve doubled the number of agents that we can support on a single instance from 5,000 to 10,000 users. For Confluence, we’ve been able to support an additional 15,000 users in just 8 months.

Scaling our trusted cloud platform

One of the biggest advantages of our cloud products and solutions is they’re powered by our cloud platform. Because of this, we’ve been able to take a more holistic approach to scale. While we continue to focus on supporting even larger userbase and data sets, we’re also developing solutions that enable us to address business requirements - specifically security, privacy, compliance, and reliability - in a faster, more scalable way.

Broadening data residency and compliance

Hosting data in specific regions is critical for many organizations and continues to become more important as you expand your business into other geographies. Our data residency strategy is centered on continuously unlocking multiple regions rather than delivering bespoke solutions. As a result, data residency for Singapore will be available later this calendar year. We also recently broadened the scope of privacy and security in Jira Service Management by extending Data Residency to all components included out of the box, including Opsgenie. You can learn more about this update and our future data residency plans in this blog.

This approach also extends to our compliance program. We announced HIPAA compliance for Jira Software and Confluence Cloud Enterprise in February 2022 and because of our approach, Jira Service Management Cloud Enterprise was certified HIPAA compliant in December 2022.

Protecting data at scale

While many of these improvements have been made on the backend, protecting your data at scale is a shared responsibility. One area that we’ve invested heavily in is building controls that enable you to efficiently and effectively manage who has access to your data.

Many of you aren’t just working with people within your organization - you’re collaborating with your customers, partners, and vendors. However, you still have authentication and authorization requirements that need to be met to protect your data. To help you address this need, we’re currently running an early access program for external user security, which will enable you to enforce 2FA on people outside of your organization.

Product scale improvements

Investing in the scalability of our platform is key to our scale strategy, but you’re using your Atlassian products to meet specific business requirements, which means that we’re also looking critically at how the products perform at scale.

Jira Service Management: Put your customers first with improved queues

Over the last 18 months, we’ve been working with large organizations - both cloud-native and migrators - to better understand how they operate at scale. Through these conversations, we’re able to identify and prioritize improvements to our products so they can go beyond how you’re using them today.

One example is queues. Because they are the mission control center for a project, we focused our R&D efforts to optimize the experience at scale by:

• Increasing the number of queues per project and implementing a priority queue limit

• Improving the performance of queues to help balance loads for large projects and identify inefficiencies

• Introducing Team Priority queues to ensure important queues are easy to manage

• Providing guidance on how to manage queues at scale better

Confluence: Reliably supporting larger customers

Through infrastructure optimization, we’re now able to support more concurrent users including cloud-native and migrators. In addition, we reduced downtime when migrating to improve the customer experience. These efforts included:

• Migrating 1.2M customers to Aurora databases, allowing for horizontal scalability

• Utilizing Read Replicas to provide stability and reliability to larger organizations

• Improved child issue macro execution

• Reduced connection usage - enabling support for larger teams that are scaling 

• Reduced downtime respective to data size when migrating from serval hours to minutes through Dynamic Connection Binding

Grow your team with Atlassian

We say this often, but every organization is unique in how they use our products to get work done. The way you use our product also evolves as you continue to scale your business. It’s important to us that we are building products that address your needs, which is why we run early access programs for scale.

We’re excited to announce that we’re running an early access program for 20,000 agents in Jira Service Management beginning in April. As part of joining our early access program, we will work with you to undergo a compatibility assessment to better understand how your current data shape works in Cloud. If you’re interested in participating, reach out to our enterprise advocates or leave a comment below.

If that wasn’t enough - we’re gearing up for our next Confluence milestone - 150,000 users per instance. We will be running an early access program, so stay tuned. To stay informed on the latest updates, we encourage you to check out our recently released product updates that are available within admin.atlassian. com. Product updates are your one-stop shop to find, learn, and subscribe to new features and changes being made in Atlassian’s cloud product.

[vikram]

@Kelly Sitton 

thanks for sharing the good information, 

I forwarded the link to my Business Owner as she is looking for such information to take decisions for our organization. 

Vikram P

[Dave Mathijs]

Thanks for sharing @Kelly Sitton , these milestones will surely be announced at Team '23 as well I suppose.