sub tasks not showing up on board

Lloyd Bullard November 27, 2024

I have Board1 configured to show tickets from project1 and project2. project2 is a team managed project, all other projects are company managed.

Board1 currently has sprint3 active. 

all issue types in project1 appear in Board1 and Sprint3, including sub tasks. 

no sub tasks from project2 show up anywhere except on the related story. 

Things I have already checked - 

1. Board filter includes sub tasks, and on the filter screen the sub tasks I want to see are showing up.

2. sub tasks are definitely in sprint3, creating new sub tasks to test, and mass updating the sprint field has not worked. 

3. swim lanes are configured by project, however no swimlane configuration (I tried all of them) will get sub tasks from project2 showing up

4. all task statuses have a column assigned.

 

to make things worse, sub tasks used to show up in sprints in project2, but the second I tried to make them visible in sprint3 they became invisible. even new stories / sub tasks created in project 2 have invisible sub tasks now, no matter what sprint they are associated with. 

any advice? 

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