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This content is locked for now — You don’t have permission to view this content.
Customers are reporting that they cannot access knowledge base documentation via the customer portal for a specific Jira Service Management project. We have already checked the following points: Article/parent page restriction: Checked and confirmed. Difference between Atlassian Account and portal-only customers: How can…
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Confluence AI is Not Working
Confluence AI is not working. It keeps saying "Something went wrong. The issue should resolve on its own. In the meantime, you can check the status page. There may be a known incident reported related to this error. If it keeps happening, ask your admin to contact our support team and give them: Hash: 18kqapTrace:…
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How to use Custom Templates with the "Create form Template" Button
Hi everyone, I'm using Confluence Cloud and created two custom templates: one global template and one space template in the space where I want to use the "Create from Template" button. Both templates show up in the template gallery, so they seem to be set up correctly. However, when I edit the "Create from Template" macro,…
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Is there a way to create calculated fields in Confluence Databases and use them in grouped views?
I’m trying to use Confluence Databases for reporting, but I’m not sure if it supports calculated fields in the way I need. I’d like to work with data in the same view, create values based on other columns, and use that together with grouped results or summaries. I can see some reporting features in Databases, but I’m not…
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"We ran into a problem" - error message
Hi all, I keep seeing the error message below: We ran into a problem We've noticed an issue that may affect your experience on Confluence. Select "Refresh" below to fix it. It appears several times per day. However, I haven't noticed any unusual behaviour in Confluence. I've clicked "Refresh" and "X" (exit), but it just…
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When opening a page in Confluence, a "This content is currently locked" message appears briefly.
Hello. I am using a translation tool to write this message. When I open a page in Confluence using Chrome, an error like the one shown in the image appears briefly during the page transition. I have the appropriate permissions, and the page reloads without issues after waiting a few seconds, but the error appears every…
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How to calculate total time spent on Jira tickets automatically?
Hi everyone, I’m trying to figure out how to calculate the total time each Jira issue spends in different statuses, like Open, In Progress, and Pending. Right now, I check the history manually and sum it up, which takes a lot of time. I want something like a calculator that can automatically add up all the time spent per…
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Why can't I publish a page anymore?
I am experiencing a Confluence issue, in the editing mode. Namely, I created a new page, and when I try to publish it, I receive the following error message. I refreshed the page, and afterwards tried to publish it again, however unsuccessfully. As a next step, I logged out from Confluence, delete browser cookies, and…
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Is it possible to expand all group entries in the list view by default?
Good morning, I’m trying out Jira and would like to know if it’s possible to expand all grouped items in the list view by default. At the moment, only the first grouped item is expanded.
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【Confluence】Smart Button Not Working for Non-Admin Users
Dear Support Team When attempting to click the Smart Button on a Confluence page, the following message is displayed: "Smart button has been removed. Contact your admin." As a result, non-administrator users are unable to use the button, while administrators can still access it. The button was functioning normally until at…
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Unable to PASTE Image when Editing a Comment
I am not able to save a JIRA Comment when I edit a Comment and paste a clipboard image. I get the following message: We couldn't save your comment. It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor. The same issues applies when I reply to a…
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Unable to change text style in a Live Doc
Whenever I click to change the style of a block of text (i.e. Heading 1 to Heading 2), no options show up when I click it. The 'T' icon turns blue so it's recognizing that I'm clicking on it for more options, but the dropdown menu with the style options does not appear. I was able to do this previously, so I'm not sure why…
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MultiExcerpt for Data Center
I can't seem to find it, but was wondering if there is the MultiExcerpt for the data center version of Confluence. I'm surprised that this is needed as Confluence once had multi-excerpt long ago and now it doesn't. Seems like a simple solution to simply add a key to the Excerpt so it knows what to call, just like "anchor".
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Is there a way to see who changed a Confluence page without opening the full version history?
Hi, Is there a quick way to see who last changed a Confluence page and when, without opening the full page history? I know I can go into the version history, but I was wondering if there’s a quicker way to check this directly from the page. Thanks
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Missing Image Captions
When I export a Confluence page to Word, every single Image in my image-heavy (107 images) software User Guide is missing its caption. I successfully exported this document to PDF last week, have made some changes and need to do it again. But downloading directly to PDF is not working. The workaround is to download to Word…
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Tabs content not exporting to PDF or Word
I have a few Confluence pages that utilize the native Tabs element. When exporting these pages to PDF however, the text within the tabs do not render. Images are preserved, as are tables (though the text within the tables is missing). Content in Expand elements is not impacted at all; those render all their contained…
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Typing characters shifts the table
As I'm editing within a table, every time a character is typed, it shifts the table to the right no matter the character used. I'm literally just trying to add text as I usually do and it's messing with the table design. I've been editing this page for years and never had an issue. I have cleared the cache and cookies, and…
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Could AI eventually create technical debt within Confluence knowledge bases?
Software accumulates technical debt over time. Could enterprise documentation accumulate a similar form of AI Knowledge Debt, where repeated AI-generated summaries, duplicated explanations, and recursive content gradually reduce clarity and trustworthiness? If so, should Confluence introduce native metrics to detect and…
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Auditing Confluence pags created via Rovo or other AI assistants via Rovo MCP
Hi, Since we have AI tools in place and also Rovo enabled within our organisation, from a Security and Governance perspective, how do we ensure that Users actually review the content that is published. For example, for a use case where Users generate content in Claude or ChatGPT and then copy it over to a newly created…
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OAuth error connecting third-party app: "requested scopes that have not been added to the app — open
Description: We're trying to connect Claude AI (Anthropic's Claude Enterprise) to our Confluence/Jira instance using the official Atlassian (Rovo) connector available in Claude's connector directory. During the OAuth authorization step, we receive: "Something went wrong. INFORMATION FOR THE OWNER OF CLAUDE: This app has…
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Editing Content, not able to see table to edit
Anyone got an issue with editing content where the content is a table with data and when you go to edit on the top right, the table doesn't appear so you can't add or remove content?
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Changing Accounts back to my original Confluence URL
I'm trying to get back to my original account <mycompany.atlassian.net> but I cannot find a way to do this. I inadvertently created a new account <mycompany26.atlassian.net> and now my login's default to this new account, which is not needed. email: mark@globalmaritimewerx.com
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Company Hub Cards do not save properly
I am not sure what is happening - but when I am editing the company hub everything looks normal - the cards are side by side as I have them in the edit view. Once I click publish - all the cards realign themselves to be one on top of the other as if it is for phone viewing. So, it makes my nice, condensed page super long…
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What does "Delete Own content" refer to in Confluence space roles
Hello Community, I have a quick question regarding the new Role Based Access Control for Confluence. There is a permission called "Delete own content". Is "owned content" every page, blog, folder I have originally created or is it every page where I am set as the pages owner in the owner field. Thanks for your help.
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How to use IFTTT to link all selected jiras in a jira multi-select field as Dependent On
In Jira, multiple issues may be linked as Depends On in a single operation. In ConfiForms, is it possible to use a jira multi-select field (example manyJiras) and link all selections within a single IFTTT? For example something like the block below (although this code failed) or is there a way to iterate through each of…