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|1 August 2023: Thanks for your interest in how work is progressing on Atlassian Cloud Migration. There's a new End of server sale & support – July 2023 update now available, so this older article may no longer be actively monitored.|
My name is Dhiren Pardhanani and I’ve recently joined Atlassian as Head of Cloud Shift.
Since announcing the Server end-of-support in October 2020, @Partha has been sharing regular updates each quarter to help the Atlassian Community follow the journey to cloud. We’ve been hard at work again this quarter, listening to customer feedback, finding opportunities to better support you and making improvements to our Cloud offerings and migration capabilities.
Moving forward, I’ll continue sharing these regular updates to help you stay across what we’re hearing and how we’re focusing our efforts to support your journey to the cloud.
”There need to be better controls on user management and security. Ability to disable the ability for existing users to invite others. Improvement of security integrations such as that for Microsoft Defender for Cloud Apps.”
Security and compliance continue to be a top priority for all our teams. In the last 3 months, we’ve made great progress on our commitments and are delivering some features early and have several more launching in Q1 2023.
Last month, we launched Data Residency in Germany, ahead of schedule. We're pleased to expand our data residency capabilities into a fourth region alongside the US, EU, and Australia; to ensure you have the controls you need to be successful in cloud.
We understand secure collaboration is important, not just for company employees, but also for extended staff such as contractors and vendors. We’ve made progress and have rolled out an early access program for external user security and expect to have it generally available in Q1 2023.
Last but not least, we also launched HIPAA for Jira Service Management Cloud Enterprise. Teams can now store and manage their personal health information in three Atlassian Cloud products; Jira Software, Confluence and Jira Service Management. We plan to expand the availability of HIPAA to smaller teams in 2023 after listening to customer feedback.
We’ll continue to work on supporting more data residency and security capabilities and share updates as they’re available. You can follow our progress on key cloud roadmap items including:
Data residency for the UK, Japan and Canada is delayed until the second half of 2023. As we unlock each new region, we learn more about the capacity required to sustain new regions and have decided to prioritize the reliability of our infrastructure before unblocking additional regions.
Data residency for apps has been delayed to avoid negatively impacting some of our customers without a good path for improvement.
I’d also like to take the opportunity to share this overview of the company’s expanded commitment and approach to accessibility which covers our plans for engaging with the disability community, improving our platforms and design system, and accelerating improvements in accessibility across Atlassian products.
”Some add ons and customization may not be available – still analyzing the impact to our org.”
The wait is over… Behaviours – ScriptRunner for Jira Cloud; a customer-favorite feature, is now available on cloud. This app complements ScriptRunner for Jira and boosts your Jira field customization power by defining how fields should behave based on project or issue types when creating a new Jira issue for better control and user experience.
For those of you looking for more cloud apps to extend the value of your Atlassian products, the range available on Atlassian Marketplace is continuing to grow every day. Head to the Atlassian Marketplace to browse more of the cloud apps that have recently been added or check out our latest New Cloud Apps Roundup for an update on some of the 260 apps added since our last Cloud Apps roundup.
To learn more about how to begin assessing your apps in preparation for a move to cloud, visit the new app assessment page offered as part of the Atlassian Migration Program.
”It's early days yet, but so far big improvements in (1) Performance (2) Fewer clicks for some key functionality like editing issues.”
In Partha’s last update, we announced general availability for 35,000 users on a single instance of Jira Software Cloud and Confluence Cloud and shared our continued commitment to meeting enterprise needs at scale and ensuring that scale and speed go hand-in-hand.
As we head into the new year, we have more exciting scale improvements coming. In the first half of 2023, we’ll be increasing the number of users we support on a single instance of Confluence from 35,000 to 50,000 and increasing the number of agents on Jira Service Management from 5,000 to 10,000.
Meeting the scale and performance expectations of our customers have remains among our top priorities. We’ll continue to provide you with regular updates through Community and on the Cloud Roadmap as work progresses.
”With our local user and group lists cleaned up, our migration to SSO/SAML was very easy for the Cloud instance we were migrating to.”
We believe the Atlassian administration (admin.atlassian.com) experience will be the centralized, mission control center for our products, allowing admins to operate with visibility, control, and flexibility. We continue to invest in making the administration of Atlassian Cloud products better and are continuing to centralize user management across all our products.
One major accomplishment in centralized user management was the release of our multiple identity providers support. Customers can connect multiple identity providers to consolidate user management of any acquired companies' identity provider within the parent company and gives customers the option to maintain separate identity providers for separate departments' domains within a company. Admins can now also set the default authentication policy as a non-billable policy when not synced with an identity provider.
In addition, to centrally manage the access and security of products, customers can utilize Atlassian Access to enforce SAML SSO and to sync users and groups via SCIM user provisioning to provide access to Atlassian Cloud products, such as Jira Software and Confluence. As I previously mentioned, we are expanding SAML SSO support for Jira Service Management portal-only customer accounts and SCIM support to automate group user provisioning with Trello.
In the past few months, we’ve launched new capabilities for Cloud admins, such as org-delete and user counts. Org-delete empowers Atlassian admins to self-serve delete an organization without the need to rely on Atlassian Support.
User counts is a newly released insight feature providing admins with real-time visibility into the total number of users who have access to at least one product under an Enterprise plan, or have been invited to at least one product under the Enterprise plan, but haven’t accepted yet.
On capabilities I’ve mentioned in my last update, I want to call out the developments that are released and remain in progress that will make the process of migrating easier for admins.
We have recently opened an Early Access Program to support customers who need to flatten nested groups between AzureAD and Atlassian Access to assist in their cloud migrations. You will also soon be able to claim a subset of users with selective user claim. Lastly, admins will also soon be able to view detailed release notes and subscribe to email updates for changes rolling out to your organization’s cloud products via admin.atlassian.com. You can follow this and other enhancements we’re delivering for Administration on our Cloud Roadmap.
”We need to do a cost analysis for what it would take to migrate to the cloud. Differences between Data Center and the cloud version plus years and years of customizations make the move seem potentially costly.”
As more customers unlock a modernized experience for their users on cloud, we’re hearing more about how they’ve been able to elevate the value of IT teams while starting to see revenue gains from better collaboration and increased productivity. Hear from Atlassian’s customers on their Cloud migration success stories.
Depending on your team’s size and complexity, migrations take 9 months on average from assessment to launch. Starting your journey today gets you one step closer to the best (and last) upgrade you’ll ever need.
We know that migrating is a big investment, so to help you communicate the value of cloud to your stakeholders and leadership, this new resource helps assess the costs and benefits of migrating. Additionally, we recommend exploring eligibility for step-up credits to avoid losing the value of your unused server maintenance or a cloud migration trial to explore cloud features and start a proof of concept.
And for the additional complexity enterprise organizations face, save on costs and avoid double paying with dual licensing and loyalty discounts. Loyalty discounts will be available until 30 June, so lock in a 20% discount in the next few months remaining before they end.
”Better integration between products. Migration went fairly smoothly. Migration also brought with it an upgrade from older versions of Jira Software & Confluence, so we gained access to some new features (also indirectly; since I took part in facilitating the migration, I have learned a lot more about the products we used).”
All of this means nothing without being able to execute a successful migration to the cloud. We’ve migrated countless customers over the last couple of years and those experiences have helped us make massive improvements to the process and the tooling so that we can make migrations even easier and simpler.
Gathering feedback from customers who have completed migrations, surfaced opportunities to simplify user migrations and improve our migration tooling. We’ll continue to improve these in the coming quarters, creating more straightforward and effective user experiences to offer significant improvements in product resilience, performance, and speed. And making it easier to succeed on your planned migration date by further optimizing efficiency with advanced capabilities like pre-migrating users and attachments.
We’ve also invested in supercharging your assessment experience. Our sales and migration support teams have introduced a new assessment process to help you validate how cloud meets all your needs and to help you understand the migration process and what’s involved. This new process will make your migration smoother, easier, and faster.
Wondering where to start? As we approach the 1-year mark for server end-of-support, we recommend starting a cloud migration trial, if you haven’t already. Cloud migration trials are free extended trials of cloud where you can explore the latest cloud-only features to see the value of cloud firsthand. When you start your trial, you’ll receive guidance through the Atlassian Migration Program on how to successfully migrate to the cloud with the time you have left.
I’ll close out my first update with another reminder that Atlassian Analytics and the Atlassian Data Lake are currently available in Open Beta for Cloud Enterprise customers of Jira Software or Jira Service Management and will be generally available for Cloud Enterprise customers in the coming months.
There’s also still time to join the beta for the ability to rename Epics in Jira Software Cloud and test the changes, prepare training materials for your teams and provide feedback ahead of the full feature release later in 2023. Join the private Epic-Renaming Beta Community Group for more details on the beta and to enable it for your test instance.
Thank you again to all of you who continue to share your feedback and help us shape our approach to delivering deliver a world-class cloud experience. I look forward to sharing more of these updates in the future. Along with our Cloud Roadmap and Data Center Roadmap, they continue to be the best place to follow our progress. You can also ‘Watch’ this article to be notified when we share our next update in the new year.