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We had a DNS-fail a couple of weeks ago and since then some colleagues are not receiving notifications from Atlassian (Jira and Confluence cloud) anymore. This issue does not affect all our user, only some of them.
We have checked the configuration of those users and all of them have notifications activated so, as far as we see, they should definitely receive those notification emails. We also checked the notification helper and it claims they should receive the emails as well.
I found these threads here:
and I am wondering whether our DNS problem triggered a similar behaviour so that some users landed in such a suppression list?
I am assuming that I am not allowed to check such supression lists on my own, am I right? How can I trigger such a check?
Thank you very much