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How can I get organization admin privileges if current organization admin has left the company?


Our organization admin has left the company and is unreachable to give my account organization admin privileges. So how can I get organization admin privileges with an organization admin who is unreachable.


This is my exact case:


2 answers

1 accepted

2 votes
Answer accepted
Daniel Ebers Community Leader Feb 08, 2021

Hi @Gary

welcome to the Atlassian Community!

An existing org admin (hopefully there is a second/backup one) would need to remove the former admin and add a new org admin.

Please also see documentation on this:

In order you cannot get on hold of the former employee and there is no other org admin who could do the change then you maybe can contact Atlassian support - but there is no guarantee that the data can be changed in that case, history shows.
Likeliness is higher that you will receive help if your identity can be confirmed, for example if your user is already the billing contact.


Thanks Daniel. Yes, the latter is my current case. I had raised this issue with support but they closed my case and redirected me here.

Daniel Ebers Community Leader Feb 08, 2021

I see, but we Community members are users like you and do not have access to any of the systems, I'm afraid.

Hi @Gary ,

You can contact jira admin who can assign you as jira admin.




I need the organization adminship. I already have JIRA admin role.

Hi Arvind, thank you for the suggestion, but this wasn't what I looking for. However, I did get the answer I was looking for.


Thank you again for taking the time to respond! Cheers!

Hey, Gary did you resolve this? I have the exact same issue... 

Hey Wayne, raise a ticket with customer support, that's the only way. However, they will first advise you to reset password of the organization admin email if their email is of your company domain, but, if it's a personal email id and you have no way of getting access to that email then you should mention that in your ticket.


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