Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,639,539
Community Members
 
Community Events
196
Community Groups

How can I get organization admin privileges if current organization admin has left the company?

Edited

Our organization admin has left the company and is unreachable to give my account organization admin privileges. So how can I get organization admin privileges with an organization admin who is unreachable.

Edit:

This is my exact case: https://community.atlassian.com/t5/Atlassian-Access-questions/Change-organization-admin/qaq-p/1144789

Thanks

2 answers

1 accepted

2 votes
Answer accepted
Daniel Ebers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 08, 2021

Hi @Gary

welcome to the Atlassian Community!

An existing org admin (hopefully there is a second/backup one) would need to remove the former admin and add a new org admin.

Please also see documentation on this:
https://confluence.atlassian.com/cloud/give-users-admin-permissions-964957877.html

In order you cannot get on hold of the former employee and there is no other org admin who could do the change then you maybe can contact Atlassian support - but there is no guarantee that the data can be changed in that case, history shows.
Likeliness is higher that you will receive help if your identity can be confirmed, for example if your user is already the billing contact.

Regards,
Daniel

Thanks Daniel. Yes, the latter is my current case. I had raised this issue with support but they closed my case and redirected me here.

Daniel Ebers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 08, 2021

I see, but we Community members are users like you and do not have access to any of the systems, I'm afraid.

Hi @Gary ,

You can contact jira admin who can assign you as jira admin.

Thanks,

Arvind

Hey,

I need the organization adminship. I already have JIRA admin role.

Hi Arvind, thank you for the suggestion, but this wasn't what I looking for. However, I did get the answer I was looking for.

 

Thank you again for taking the time to respond! Cheers!

Hey, Gary did you resolve this? I have the exact same issue... 

Hey Wayne, raise a ticket with customer support, that's the only way. However, they will first advise you to reset password of the organization admin email if their email is of your company domain, but, if it's a personal email id and you have no way of getting access to that email then you should mention that in your ticket.

Thanks.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events