Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I get organization admin privileges if current organization admin has left the company? Edited

Our organization admin has left the company and is unreachable to give my account organization admin privileges. So how can I get organization admin privileges with an organization admin who is unreachable.

Edit:

This is my exact case: https://community.atlassian.com/t5/Atlassian-Access-questions/Change-organization-admin/qaq-p/1144789

Thanks

2 answers

1 accepted

2 votes
Answer accepted
Daniel Ebers Community Leader Feb 08, 2021

Hi @Gary

welcome to the Atlassian Community!

An existing org admin (hopefully there is a second/backup one) would need to remove the former admin and add a new org admin.

Please also see documentation on this:
https://confluence.atlassian.com/cloud/give-users-admin-permissions-964957877.html

In order you cannot get on hold of the former employee and there is no other org admin who could do the change then you maybe can contact Atlassian support - but there is no guarantee that the data can be changed in that case, history shows.
Likeliness is higher that you will receive help if your identity can be confirmed, for example if your user is already the billing contact.

Regards,
Daniel

Thanks Daniel. Yes, the latter is my current case. I had raised this issue with support but they closed my case and redirected me here.

Daniel Ebers Community Leader Feb 08, 2021

I see, but we Community members are users like you and do not have access to any of the systems, I'm afraid.

Hi @Gary ,

You can contact jira admin who can assign you as jira admin.

Thanks,

Arvind

Hey,

I need the organization adminship. I already have JIRA admin role.

Hi Arvind, thank you for the suggestion, but this wasn't what I looking for. However, I did get the answer I was looking for.

 

Thank you again for taking the time to respond! Cheers!

Hey, Gary did you resolve this? I have the exact same issue... 

Hey Wayne, raise a ticket with customer support, that's the only way. However, they will first advise you to reset password of the organization admin email if their email is of your company domain, but, if it's a personal email id and you have no way of getting access to that email then you should mention that in your ticket.

Thanks.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Atlassian Account

Upcoming AMA with the Atlassian Identity Product Managers!

"Atlassian Account" is a space where you can raise questions about your Atlassian Account and your identity across all of our Atlassian Cloud Products. This involves understanding User Managemen...

846 views 8 17
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you