Thank you for reaching out to Atlassian Community!
Currently, only an Org admin can add another one.
The org admin must go to admin.atlassian.com > Click on the organization name > Settings > Administrators > Add administrators.
Also, just to give you a little bit of context, next-gen is a type of project and the organization is part of the instance administration, so this setting is something that we won't find on project settings, but on Administration or directly on admin.atlassian.com.
Hi @Wayne Horkan,
Welcome to Atlassian Community!
I saw that you created a ticket with our Customer Advocates and I added an internal comment asking them to move to our support team.
In order to remove the Org admin and add you as the new one, we need your consent to access your site and this can be done only through a support ticket.
Hello @Gordon Barclay,
Thanks for reaching out to Community!
The best option, in this case, would be adding someone else as Org admin before the account from the current Org admin be deactivated.
Usually, the best people to administer the organization are other site admins that already have permission to manage users or the main billing and technical account.
We always suggest adding more than one Org admin to prevent this type of issue.
I'm taking over from an existing ORG ADMIN and he has already granted me the role (shown in users with my name). Now I would like to check my self how can I grant/revoke ORG ADMIN to others, but I don't see the following options anymore in JIRA cloud?
admin.atlassian.com > Click on the organization name > Settings > Administrators > Add administrators.
Could you please help me navigating to Administrator options?
Thank you for reaching out to Community!
I can see that you are a site administrator of a Standard Cloud site.
With this said, please, reach out to our support on support.atlassian.com/contact and allow them to access your site. They will be able to access the organization in order to remove the former org admin and then add you as the new one.
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