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Email verification not received

Hi there.

I'm trying to change the email address associated with my Atlassian account, but I'm not receiving the verification email no matter how many times I click resend (and I've already checked spam).

I believe I'm having the same issue as this thread:

Any help would be appreciated.

2 answers

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 16, 2021

Hello @Brandon Carbaugh,

Welcome to the Atlassian Community!

Checking the details of your account, I can see that you are using Gmail and there are no blocks or bounces on this email address.

Then, I made a bulk search using the domain of the other accounts that exist on the site, but it didn’t return an email address that contains your last name. 

With this said, since the community is public, is up to you to share the affected email address here for us to check it (you can add your email address to the reply and then edit and remove, since we have access to the edit history, we will be able to see it). 

You can also ask your site administrator to create a ticket with our support team ( and add you as a participant, so only us from Atlassian, you, and your admin will have access to this information.

Kind regards,

[Message removed]

This problem has been resolved. I woke up to find multiple verification emails in my inbox, from yesterday. Still not sure what the problem was, but it seems to have resolved itself.

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 16, 2021

Thanks for sharing, @Brandon Carbaugh.

I checked your email here and there were no blocks, the notifications were delayed. 

451 4.7.500 Server busy. Please try again later from [a.b.c.d]. (S77719) []

Screen Shot 2021-09-16 at 12.11.14.png

I’m glad that it was resolved.

If there is anything else we can help you with, please let us know.

Like Angélica Luz likes this
0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 16, 2021

@Angélica Luz hi!

Do you think that you can help @Brandon Carbaugh with his problem?

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