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New Custom Fields Now Available for Jira Service Management!

Hello Community,

We're excited to share that we've recently launched new custom fields specifically designed for Jira Service Management. These fields are ideal for enhancing ITSM workflows and supporting clients throughout their customer journey by optimizing service management processes.

Here’s what’s new:

  • 🧮 Advanced Formula Field: Facilitates complex calculations within JSM.
  • Due Date Countdown: Tracks crucial deadlines accurately.
  • Time-in Status: Monitors how long issues stay in each status.
  • 🔍 Issue Picker: Improves issue tracking and linking.
  • 🎯 WSJF (Weighted Shortest Job First): Helps prioritize tasks efficiently.
  • 📅 Calendar: Provides a visual representation of important dates.
  • 📈 Progress Bar: Offers visual feedback on progress within processes.

These tools are designed to integrate seamlessly into JSM workflows, enhancing both dynamic interactions in the request form and providing efficient, read-only views for the portal.

To get started and learn more about how to create and utilize these custom fields in your Jira Service Management projects, check out our detailed documentation here.

We'd love to hear how you're using these new features in your projects and any feedback you may have. Your input is invaluable as we continue to refine and enhance our offerings!



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Patricia Modispacher _appanvil_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 6, 2024

WOW! What an amazing job! Can't wait to see how that improves JSM.

Like # people like this

Thank you! We're excited too. We already have customers effectively using our custom fields to enhance their ITSM processes.

For example, one popular use-case involves the Priority Matrix, where customers can specify the impact and urgency. The Priority Matrix then calculates the priority, enabling teams to sort their requests more effectively according to their urgency and importance.

We are eager to see how the other fields will further assist our customers in streamlining their workflows and improving service management.

Kevin Dow May 7, 2024

These are really good improvements. I especially like the WSJF function - it helps sort out the answer on what issues we can work on to get the biggest impact. Great work!

Like # people like this

Thank you so much for your feedback!

We're thrilled to hear that the WSJF function is making a significant impact on your work. It’s fantastic to know our efforts are truly enhancing your processes.

If you have any requests for new fields or suggestions for further improvements, we'd love to hear from you. Your insights help us continue to evolve and better serve your needs!

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