Help Desk basically consists of three items: Summary, Description, and Attachment. Can you add other items besides this? For example, items like Priority.
Is there a way to have selective approvers? It is easier and fast to choose which manager or supervisor to want to be the approver of the ticket. Can you show me the step-by-step procedures for crea...
Hello! I was wondering what the best method of bulk editing existing rules/automations would be. Can anyone recommend a method or addin? For example, we have a custom field 'Team Assigned' This ...
Hello, We will need a new request form for a new application system. I have created a new Request Type and a new Issue Type. I tried to configure the newly created Issue Type in the newly cre...
Good morning, We have set up a JIRA Service Project. In that project, we are using forms for e.g. request for a taxi, lunch, dinner and other service-related items. Now is my question, I want...
Hi, We have migrated from cloud to cloud. In the new instance I need to install Jira service Management and create board with default workflows.Can I know the process how to install Jira service man...
Columns for administrators and users are different. I can see Status, so I can complete the issue, but other users cannot see this Status column. how can i make it visible? Permissions fo...
Hello, Within one of our project desks in Jira, occasionally, when an issue is created, it will show the reporter as 'Anonymous'. Not sure why this is and it appears to be stemming from one sp...
When creating a report on the customer-facing portal site, Jira crashes. Is this a known issue for multiple users?
Struggling to figure out some permissions shenanigans with our JSM setup and hoping someone can offer some insight We have currently 2 separate projects set up as support queues for differen...
Hello Community :) I have a problem with mail request in my customer project. Is about attachment. When .png or .jpeg is attached as a file to email, everything is correct. I can see picture, and o...
I have old request types that are hidden from the portal however techs are using them when opening tickets. I want to hide the old ones from the create screen. Deleting them would require me to move ...
How to set issue to be visible to all login user? Need to set default visibility of a request/issue type, so that everyone already login can read it. Already tried steps in https://support.atlassi...
Hi all, I've inherited an org at a professional services firm. A prior admin set up clients with actual Jira Service Management licenses, as opposed to adding them as "customers" (see screensh...
Is it possible to brand portals based on the Partner (client) accessing it? Alternatively, can more than one portal be created per project? We would like to be able to offer certain Partners thei...