Hi Atlassian Community, Hope you well. I have some problems with mention on issue activity. So here's the chronologies : - 1 of my team before can mention people's or customer on the project is...
Dear Jira community, May I create a rule(automation) which in particular statuses transitions if the optional filed value is "Something" and change the value to "Another"??? Thanks in a...
Hello, I'm wanting to set up an automation that is triggered by a response from a customer. I need the response trigger the ticket status from 'awaiting customer' to the previous status it was in b...
Create a work queue where an agent is in charge of deriving the tickets, it is possible that the technician only has a view of the queue where he is assigned, for example see only the "Security" queue
Dear Atlassian Support Team! I am writing again with the same problem we already faced in the past. The problem was that two of my colleagues did not receive any notification when an issue is creat...
Dear Team, Trust the group is doing well and safe. I am new to Jira products and currently we are planning to implement Jira Service Management for our Product - software support providing L3 and L4 ...
Hi guys, Is it possible to Publish Jira Service Management (Cloud) dashboards on SharePoint site?
Trying to trouble-shoot...I can move the issues (JIRA Admin). The user is Project Mgr but cannot move the issues to rank within a column.
I am creating a sandbox project to test my Opsgenie migration Jira Service Management. I noticed that "Services" are global to the JSM instance and not local to the project. I...
Hi, I'm currently making some changes to the Issue view however when I have added them to the context fields and then removed due to a change of mind, it has then removed them from the top section o...
Hi, Is there way to add some type of divider or background color so we can easily look at a ticket and differentiate our replies from the client's reply? In other systems there's a divider or thin l...
When I open JIRA tickets under Backlogs the attached image files do not load.
I am trying to find out a way to display if an agent is actively working at their desk in JIRA. In a previous helpdesk application they have "agent status queues" and you would queue yourself in and...
Hi. Is it possible to change status like from "complete" to "close"? If someone knows, please help me out. Thanks.
Is there a way to identify the custom field names that we have created on the form? We are getting this and not sure which is which: