We are not able to generate the support zip file… getting weird error.   Error :- We can't check the status of your support zip request.  Try again.     Could s...

• Apps & Integrations
• Question
• atlassian-marketplace
• data-center
• jira-server
• jira-software
• support-zip

I need help with getting the support zip file created. When I create a support zip file under administration -> sytem support -> troubleshooting and support tools -> create support zip tab,...

• Jira
• Question
• jira
• jira-server
• server
• support-zip
• zip

I managed to create Zip file in Jira test env, but when try to create the file on Prod, it looks that it not generated - show 0% and nothing happens Doi you know why? Thanks

• Jira
• Question
• atlassian-support
• jira
• support-zip

Jira v7.7.1 for Windows x64 I can't download a created support zip file since v7.7.1 Jira administration > system > troubleshooting and support tools > create support zip > all checkbox...

• Jira
• Question
• jira-core
• support-zip

Atlassian has a page about anonymising content of a space export. Do they have anything similar for Support ZIPs? Cheers, Roman.

• Confluence
• Question
• confluence
• support-zip

This question is in reference to Atlassian Documentation: Create a Support Zip Is it possible to change output for support file generated from JIRA?

• Jira
• Question
• jira
• jira-administration
• jira-core
• support-zip

This question is in reference to Atlassian Documentation: Create a Support Zip After creating a support zip file how can I access or download the file? Why is the file not linkes to download after c...

• Confluence
• Question
• confluence
• support-zip