Anonymizer for Support ZIP

[roman]

Atlassian has a page about anonymising content of a space export. Do they have anything similar for Support ZIPs?

Cheers,
Roman.

[Andy Heinzer · Accepted solution]

Hi Roman,

To the best of my knowledge there is no such anonymization tool for an Atlassian support zip.   We have guides on anonymizing XML data backups for Jira or confluence, because we recognize that some environments are unable to provide our support teams sensitive data contained within.   However even those anonymized backups can be useful for our support teams to try to recreate unusual problems with configurations.   When you anonymize this data, it is specifically looking at set fields such as summarize, descriptions, text fields, etc, and in turn is replacing characters with a series of XXXXX characters.  This process still leaves in tact most application settings and other configuration.

But typically the support zip does not contain that same kind of information as the database/XML backups.  To anonymize the support resource I would expect to actually have it obscure important logging information that is useful when troubleshooting a lot of different possible problems.   I believe that is why it does not exist.

However when you are creating a support zip, you do have the options to select which resources to be included: logs, application logs, application data, tomcat configurations, user directory configurations, etc.   So there still tends to be some granular control you can have over what data to share with support.

[roman]

Thanks