Create Jira ticket from noreply email

[Karoly.Tanczos]

Hi,

I'm using the Jira Service Management to create Jira tickets from emails. When I send an email from a no-reply email address Jira doesn't create the ticket. I'm not leveraging the allowlist nor the blocklist capabilities today.

Is there a way to enable Jira ticket creation from a no-reply email address?

Thank,
Karoly

[Ste Wright]

Hi @Karoly.Tanczos 

Just to clarify...

• Are you using a custom email address?
• Are other custom email addresses working when creating issues from them?
• Are all email addresses set to create issues in the relevant Project's settings?

Ste

[Karoly.Tanczos]

Hi @Ste Wright 

• We are using a custom email address.
• The Jira ticker creation is working with other email addresses.
• There is no allowlist nor blocklist on our Project's settings.

[Ste Wright]

Hi @Karoly.Tanczos 

Strange!

I'd contact Atlassian for this one, via: https://support.atlassian.com/

Ste