Olha Yevdokymova_SaaSJet Atlassian Partner

The real challenge with collecting Jira Product Discovery (JPD) ideas Q: Why is collecting ideas in Jira Product Discovery harder than it looks? Most teams don’t struggle with getting ideas — they struggle with getting usable ideas into JPD. Feedback arrives from Jira Service Management tickets, Slack, emails, sales calls,…

Dear Connect apps, You were fast.You were flexible.You let vendors build almost anything, anywhere, however they wanted. And for a long time — that freedom felt like progress. This postcard isn’t about pretending the transition to Forge was easy.It wasn’t.For vendors or for users. But it’s also not a complaint letter. It’s…

There’s a moment every December when teams gather around their Jira boards like it’s a fireplace.Everyone leans in, squinting at what’s left in the sprint, what quietly slipped into “Later,” and what absolutely must be finished before the year ends. And as always, someone asks the question that makes the entire room hold…

🎄 Dear person who asked “Why can’t Jira do this?” — because of you, now it can. A Smart Forms holiday story about product feedback, tiny miracles, and features born from real-life Jira chaos. Every December, product managers around the world sit in front of dashboards, sipping questionable holiday lattes, and reviewing a…

SaaSJet Advent Calendar — The Postcards We Never Sent Welcome to another day in the SaaSJet Advent Calendar — the one where we unwrap something far more chaotic than a Christmas sweater:🎄 Jira’s 2025 UI Redesign 🎄 Because nothing says holiday spirit like your entire navigation disappearing the moment you need it. This…

Every product team eventually runs into the same end-of-year bottleneck: Everyone wants a say in next year’s roadmap. Feedback is scattered across channels. Evidence for prioritization is inconsistent. JPD ideas lack comparable input quality. Strategy sessions become “opinion vs. opinion,” not “signal vs. noise.” The…

“Tickets Are Closing Without the Required Info” You’ve built a great “Closure Review” form to capture Root Cause, Trigger, Impact, and Preventive Actions. But when work move from Incident Restored → Closed, users can still skip the form entirely. That missing documentation shows up later in audits and reports — leaving…

Atlassian’s product strategy is shifting — and with Data Center slowly reaching its end of life, many organizations are starting to plan the next phase of their Jira journey. If your team is currently using (or considering) Smart Forms for Jira on Data Center, you don’t need to worry about future compatibility.You can…

 If you’ve ever filled out a request form and received the dreaded “Thank you for your submission” message, you know how impersonal that experience feels. You fill out a form — maybe to report a bug or request support — hit submit, and immediately think: “Did that actually go anywhere?” That small moment of uncertainty can…

🎃 Happy Apptoberfest! You know what’s actually scary? 👻 Opening your inbox to find three versions of the same request — one in email, one in Slack, and one as a half-written message somewhere in chat.Or hearing external users say, “We can’t submit anything, we don’t have Jira access.”Or spending your afternoon copying data…

Want to collect external ideas for Jira Product Discovery — from customers, stakeholders, or partners who don't use Jira? The best product suggestions rarely come from inside your team, yet Jira Product Discovery (JPD) lives behind a license most of these people will never have. If your organization uses Confluence to…

Hidden fields are a powerful way to pass metadata, track context, and automate processes behind the scenes—without overloading your users with too many questions. But Jira’s support for hidden fields varies depending on the product you’re using — and the way you collect data. Let’s break down how hidden fields work in Jira…

If your team relies on Jira apps from the Marketplace, here’s a warning: Atlassian is ending support for Connect by the end of 2026. Many popular Marketplace apps are still on Connect, and if their vendors don’t migrate them to Forge, they may stop working. That could disrupt critical workflows, dashboards, or integrations…

Google Forms is great when you just need to collect quick inputs. Share a link, gather responses, export a spreadsheet — done. But if your team works in Jira or Confluence, Google Forms quickly shows its limits: Responses live outside Jira. Attachments get stuck in Drive instead of issues. There’s no way to trigger Jira…

When you need information from people outside your Jira instance — candidates, vendors, customers — things can quickly get messy. HR might receive job applications via email attachments. IT might chase suppliers for compliance spreadsheets that arrive in five different formats. Finance may have invoices sent as PDFs, half…

Sometimes the Solution to Software Limitations is... More Software That Removes the Limitations Jira does a lot, but there’s always that one thing it just doesn’t do. You’ve tried everything: plugins, automation rules, even manual workarounds. You’ve been banging your head against the wall hoping for a “perfect fit.” But…

In the world of service teams — IT, HR, legal, ops, support — the first step of every process is the same: someone makes a request. The real question is, what happens next? For many teams, the answer is unfortunately: a lot of clicking, chasing, copying, and manual coordination. Standard Jira portals, while functional,…

Did you know that Confluence, the tool you likely use for documentation, can also become the gateway to a well-organized Jira workflow? It's not magic, but the Smart Jira Forms app unlocks this hidden potential. Let's explore how to build user-friendly forms that feed directly into Jira, saving you time and headaches. Why…

Forms for Jira makes data collection simple—but the real transformation begins when that data fuels automation. Whether you're a Jira Software user managing sprint planning, or an HR lead using Jira Work Management to onboard new hires, mapped form fields (converted into Smart Values) unlock a new layer of efficiency.…

When teams work together across tools, even the simplest processes can break down. Take something as basic as sharing a form out of Jira. Let’s say your team wants to collect structured requests from people who don’t use Jira—whether that’s employees from another department, vendors, clients, or field teams. They need a…

Marketing teams live on ideas—but turning a new campaign idea or creative request into actionable work in Jira can quickly bog things down. Manual steps like emailing attachments, copying details into tickets, and managing follow‑ups are costly and chaotic. But what if the game fundamentally changed? What if your creative…

When your team relies on forms to collect feedback, request changes, or manage approvals in Jira, one of the most common questions is: "How can I automatically send someone a form at the right time in the workflow?" Good news — with Smart Forms for Jira, every form gets its own shareable URL that works seamlessly with Jira…

Every "New Employee Onboarding" or "Software Release" should be the same but never is. One missing step or detail left out can create manual overhead, introduce risk, and drag down the entire team. Sub-tasks are complicated to manage in large quantities, and fixed description templates are unable to track in real time.…

Every business wants a simple, accessible "front door" for customer requests, bug reports, and partner feedback. While Jira Service Management is powerful, its portal can sometimes feel restrictive, and relying on email often leads to unstructured data and manual work for your team. What if you could transform your…

For any team using Jira, efficiently collecting structured information is fundamental to a smooth workflow. Whether it's an IT team managing support tickets, an HR department onboarding new hires, or a development team tracking bug reports, the right form can make all the difference. Jira Service Management (JSM) provides…

A Dive into Atlassian's AI Strategy from the Marketplace Trenches Atlassian has positioned Rovo as your "AI teammate" that promises smarter search, contextual answers, and automation through chat-based agents across Jira, Confluence, and JSM. But here's the big question marketplace vendors are quietly asking: Is Rovo just…

In April 2025, Atlassian delivered a long-requested feature: public forms in Jira Software and Work Management. And while this marks real progress, many users are asking the same question: Is this really the form experience we’ve been waiting for? If you’ve scrolled through the Community thread, you’ll see a mix of…

If your team relies on external requests, chances are you've hit this wall: “Why can’t users attach screenshots or documents to a Jira form?” You’re not alone. Many teams using Jira Software’s new public forms discover this limitation only after trying to collect bug reports, CVs, contracts, or mockups from partners,…

For many teams using Jira, work officially begins when an issue is created. But in reality, work often begins long before that — in a conversation over coffee, a client call on the road, or a request forwarded from a colleague via Slack. These are the moments when people instinctively look for a quick way to hand off a…