Mario GELES Expert

Discussions

    • Webhook with status 200 but no body

      Hi community, I need a little help with an automation using a webhook. I am not a master with API and webhook so any help would be greatly appreciated. What I want to do : In issue description I want to get the name of a person and set the Reporter field with this name. For this I use API, authorization is ok but I have an…

    • Introduction - Mario

      Hi everybody, I am Mario Geles, I am Jira admin (Jira, JSM, Confluence, Opsgenie, Asset) for my compagny. I am also assistant support manager. Happy to be part of this great Atlassian community. Can't wait we all together share knowledge and tips

    • {{issue.parent.Epic Name}} returns no value with a {{#lookupIssues}}

      Hi Community, I am trying to create an automation that will send an email with some information regarding a number of tickets. So I'm using a manual trigger for my tests and a "LookupIssues" action (with a JQL query that searches through all the tickets of my project) and then a "send email" action. In the email I use the…

    • Edit Request participants in automation with a list of Asset objects

      Hi community, I try to set an automation to edit the Request particpants field with a list of users. So with an AQL request I selected a list of users in asset and I stored it in a variable called {{Participants}}. The list is OK and the variable works fine. I used the Edit issue feature to SET Request Participants field…

    • Edit Request Participant field with Asset values

      Hi community, I want to edit the field Request Participant with some values from Asset. I have done a lookupObjects and insert the values in a variable. The values are the Name Attribute (called "Nom") of the object witch is in "Users" objectType. This attribute type is "Text" and not "User". The Audit log action confirms…

    • User picker customfield doesn't work for internal customers

      Hi Community, Since Atlassian change the way customers are managed I encounter a problem with a user picker custom field. In one of my project JSM I have both internal customers (employees of my company) and external customers (clients of my company). I have created a custom field in order that any internal customer could…

    • How to fill a text customfield with an Asset object attribut

      Hi community, I would have the city of the reporter in my Jira issues. The City is an attribute of Object in the ObjectType Users in Asset To achieve this goal I have created a text customfiled called Site_Test and I have made an automation. Automation that doesn't work. My Automation : When a ticket is created if…

    • Automation : How to send an email to an Asset object

      Hi community, I need a little bit help for an automation with asset and smart value. I think it's basic but I am new in automations with asset. So I have an ObjectSchema called "Organisation" in this there is an ObjectType called "Fournisseurs" wich contains an Object called "Toto". The Toto attribute called "Courriel" is…

    • Automation : Copy resolution

      Hi Community, I have made an automation to close the linked issues of the trigger issue when this one is closed. I want the linked issues have the same resolution than the trigger issue. So I used the set issue action, I selected the resolution field and the "Copy" option. But it doesn't work. This is the error log :…

    • Change Reporter with the value of a custom field

      Hi everybody, I want to change the Reporter for some issues with the value of a custom filed named "Ouvrir ce ticket pour le compte de". The custom field is a user picker field and it works but I can't find a way to set thie value as Reporter. I made this automation : When : Value changes for "ouvrir ce ticket pour le…

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