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Automation : How to send an email to an Asset object

Mario GELES

Hi community,

I need a little bit help for an automation with asset and smart value. I think it's basic but I am new in automations with asset.

So I have an ObjectSchema called "Organisation" in this there is an ObjectType called "Fournisseurs" wich contains an Object called "Toto". The Toto attribute called "Courriel" is the email address of Toto

In my issue I have an asset customfield called "Fournisseur" that allow the assigne of the issue to select one object in the ObjectType "Fournisseurs".

I want to send an email of the Object selected in the field "Fournisseur" (Toto in this example).

I am facing two problems.

First the AQL request in lookupObject can't find the object :

And second problem if I replace "{{issue.Fournisseur}}" by "Toto" (the value in the customfield Fournisseur). The object is found but Automation failed to get the value of the attribute "Courriel".

Here is the log :

I use a lookup syntax found here : https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/#SmartvaluesInsight-Lookupobjects

Bonus question : Is it possible to add issue attached filed in the mail send by automation ?

Sorry for this very long message and thank you for your help

Accepted answers

Tom Lister_fo1j4e

Hi @Mario GELES

For your lookup try the syntax as

(lookupObjects. (Courriel)})

All comments

Tom Lister_fo1j4e

Hi @Mario GELES

For your lookup try the syntax as

(lookupObjects. (Courriel)})

Mario GELES

Hi @Tom Lister ,

I tried it and it doesn't work.

The log say that it was impossible to send the mail because the "To" field was empty.

Tom Lister_fo1j4e

Hi @Mario GELES

Could you add some log actions to your workflow to see the direct output of the syntax?

There are some other examples here

https://community.atlassian.com/t5/Jira-Service-Management/Using-automation-how-do-I-lookup-an-Asset-attribute-value-use/qaq-p/2365382

Mario GELES

@Tom Lister

As you said I add some log actions and it seems that the lookupObjects doesn't work, there is no value

I forgot to mention that The objectType "Fournisseurs" is child of the ObjectType "Gestion" but when I create the customfield "Fournisseur" I didn't have to mention the parent ObjectType for my AQL to work.

Maybe in automation it's mandatory ?

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