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{{issue.parent.Epic Name}} returns no value with a {{#lookupIssues}}

Mario GELES

Hi Community,

I am trying to create an automation that will send an email with some information regarding a number of tickets.

So I'm using a manual trigger for my tests and a "LookupIssues" action (with a JQL query that searches through all the tickets of my project) and then a "send email" action.

In the email I use the following smartvalues :

All the smartvalues are working except the {{issue.parent.Epic Name}} smartvalue that return no value.

However, in my log action the {{issue.parent.Epic Name}} smartvalue returns the correct value. So it seems that the syntax is right.

Did I miss something? Does {{issue.parent.Epic Name}} smartvalue work with {{#lookupIssues}}{{/}} smartvalue?

Thank you for your help!

Accepted answers

Ezgi Bayındır

Hello @Mario GELES ,

Can you try {{parent.Epic Name}} instead of {{issue.parent.Epic Name}}

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Ezgi Bayındır

Hello @Mario GELES ,

Can you try {{parent.Epic Name}} instead of {{issue.parent.Epic Name}}

Mario GELES

Hi @Ezgi Bayındır

Thank you so much your solution work perfectly !

Have a nice day

James Chan_q10pyl

Thanks Ezgi! This saves me lots of time wondering because the prompt didn't offer this smart value to be used jira automation parent.epic name not an option.jpg

Casey Gould

@James Chan It makes sense that "Epic Name" wouldn't show as a prompt because the field is phased out. See announcement from 2023.

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