Alexey_gudeo1 Rising Star

Hello, trying to install few Apps from a marketplace, but can not succeed to start a trial. For example https://marketplace.atlassian.com/apps/1217993/google-analytics-matomo-others?hosting=cloud&tab=overview Clicking the "Try free" button and app starting the installation process, right after uninstalls itself. This is…

Hello, It seems that due to limitations in how automation handles variables and the inability to manage dual branching (such as combining relation + if/else), I struggled to implement what should have been a relatively simple automation. Background The initial design was to have a manual rule that would create several…

Hello, my customer reported he is unable to set a profile pic for his Service Desk account. As a portal administrator i cant do that either, i cant even open his account! As an admin, if i click to view customer's profile it throws an error: Customer also cant change much: Thats important thing for our agents to determine…

Hello Atlassian Community, I'm seeking advice on improving the project management experience for our B2B clients using Jira Service Management (JSM). Our company uses JSM to serve B2B clients by setting up dedicated projects and organisations for each. It essentially works as an ITSM setup where clients create new feature…

Greetings, trying to evaluate Jira services and move my processes to it. I've created in JSD a new organization for my customers. Current situation: Right now I can manually invite new users (by email) or link my already-existing customer to an organization. What I want to accomplish: Automatically add any user with a…

Hey, it a quite an odd situation here... An agent looking at the ticket inside the Service project with a link like https://company.atlassian.net/browse/NAME-82 raised by a customer. This customer is a part of the organization and the ticket is shared with that organization. Then agent willing to share a link to customers…

Greetings, our team sometimes shares links to Jira issues via chats, for instance, a Discord. But since our Jira cloud visibility is restricted to organizational accounts, we got links previews with 'Please login to view' Is there any way to be able to see the ticket title? maybe somehow log in the script, which makes…

Greetings, i've created a custom template for my confluence articles. It's pretty generic, basically just a footer for a page with a disclaimer. CORE text ------ Footer Now, I decided to edit that template and add few more words. Unfortunately, that change does not affect pages that are already created with the previous…

Hello, this time customer support wasnt that helpful, as the only solution they were offering is to ask every JSM client to whitelist atlassian.net domain. I didnt even know that problem existed until we opened alternative communication channel (slack), this is when we started to get dozens of reports like 'i'm not getting…

There are several reasons why I love Atlassian products, but the biggest one is their flexibility. With Jira Software, in particular, your imagination is the only limit. It's not just a tool for casual project management – it can be used for so much more. Another reason I love Jira is that my company already has a paid…

Greetings, i have a request from a project manager to create an automation based on CRON with a action 'comment'. An actor for that comment will be real person (user_id). Problem - that action triggers 'auto-watch' feature, which is turn on in that user personal settings, and their willing to keep it like that. But that…

It might sound weird, but i need to completely hide field if empty (NULL). Few fields users fill during a specific status via Transition: screen. But sometimes they forget and fill them too early. Even if i set Context fields: Hide when empty, they still find them and try to input data :) Is there a way to create an…

Hey, failed to configure it right, or maybe it's impossible? Situation: issue1 causes * issue2 * issue3 At some point issue2 got blocked by new issue4. Technically, that means, that issue1 also blocked by issue4. Especially if issue1 is located in JSM, while 3 other issues are in internal Jira projects. My team asks for…

When i use option "Share settings with an existing project" will i get copied over to the new project: * SLAs * Automations * Queues Failed to find anything specific what actually is copied and what left 'blank'

Hey, my team is overwhelmed by noise from Jira emails. In jira server i can change frequency described here by Batching email How to do that in Cloud? Sample: user commented on a issue and mentioned me, seconds later he assigned that task to me and then made many small changes like Estimates, labels, and some custom…

Hey, there are some automations performed by 'Bot'. After adding validators on some workflow statuses I'm getting issues with automation. In validation settings, I can exempt groups, but I can't figure out which group belongs to 'Automation' actor since it's not a real user. I need a different solution on how a Bot could…

Greetings, everyone reaches a point where he or she wants to add or remove a custom field in their projects. There are tools and technics to do it gracefully and silently (almost). Usually, I do such changes during out-of-work hours, temporary changing notification profile to complete silence and by using Bulk change w/o…

Greeting, I'm looking for ideas on how to handle vacation/sick leave days for my JSM agents. I have ~18 JSM projects and 7 agents, I saw some apps in a marketplace, but always want to explore first solutions based on core functionalities. The first that came to my mind is to create automation in each project paired with…

Hello, our developers started to work with Jira and logging time in each issue. We have several common stages where we agreed to log time and add specific comment for it, these are: * Estimating * Research * Coding * Refactoring * Reviewing * Testing * Configuring Those logs are searchable just like comments, especially…

Hello, my team asked me to add a 'log work' action upon task transition between statuses. So I've added a new screen with 'Log work' and used it in my workflow. But there is a catch, now people are unable to add 'work description' like they normally do when using time tracking UI inside an issue. Time log on the transition…

Greetings, right now i manage access to Confluence spaces through JSD projects and JSD organizations. But still, even unregistered persons can access the list of all spaces at the homepage https://crassula.atlassian.net/wiki/home (1 is publicly visible, others are accessible only by JSD organizations). Problem? Each…

Hello, I have 2 linked issues (parent and a sub-task). Parent got many fields like: * description * steps to reproduce (id=10091) * affected customers (id=10093) * client name and many others (id=10081). Sub-task is very generic and got only description. What I'm trying to achieve is to populate all data from various…

Hello, recently upgraded to Confluence Standard plan to be able to publish space to the internet people. Right now the site looks misleading, with a bunch of buttons in a top menu asking readers to log in and contact admin or simply irrelevant to Knowledge Base. How to make it like this page?…

Hello, after roughly 6 months of Jira use our team feels comfortable to leap into new process changes. Probably someone already faced similar challenges and is willing to share their experience. Development is a complex process, especially when multiple external clients are involved, so we rely on statuses as they give us…

Greetings, I'm trying to create simple automation to pull out all tasks of a person from one status to another when someone moving in a new task to that status. Goal to ensure that each person couldn't have more than 1 task at the same time in that particular status. Currently, I've managed to create a rule which pushes…

Hello, I want to keep the ability to edit resolution without moving tasks between statuses to clear and set new resolution via post-functions and screens. It produces too much spam for clients and takes too much effort to do it via bulk change (w/o e-mail notifications). I managed to do that in the test project: Problem…

Hello, when i paste such content from Google documents: 1. Maecenas vel sem 1.1 Vestibulum 1.1.1 Nulla euismod orci 1.1.2 Etiam eu neque libero 1.2 Vestibulum 2. Donec a quam tempus (re-created by hand) I'm getting this in confluence editor: 1. Maecenas vel sem a. Vestibulum i. Nulla euismod orci ii. Etiam eu neque libero…

Hello, yesterday got an invite to Rewards Beta, yay! As an ex-game designer, I've had opportunities to work with game mechanics in videogames but also some of my projects were related to 'gamification' of non-gaming stuff, similar to the Atlassian community board. It is always a challenge for the designer to find a balance…

Hello, I know it might sound silly, but I'm not sure how SLA conditions working. For instance, see the sample on a picture: In order to finish a counter, all 3 criteria should be met? And if yes, then how I can configure a rule to finish the counter if any rule is complete? The reason why I can't keep just 1 rule: * The…

Hey, I'm trying to build a business logic around the field 'Time in Status'. If you look on a default Kanban board there you can see a 'dot' chart with a tooltip, so the data is there. The question is how to get it? I've tried to create a custom field, but it completely ignored by the issue screen (invisible), advanced…