JSM mails end up in spam folder for most of our customers, is there a way to fix this?

Alexey_gudeo1

Hello, this time customer support wasnt that helpful, as the only solution they were offering is to ask every JSM client to whitelist atlassian.net domain. 

I didnt even know that problem existed until we opened alternative communication channel (slack), this is when we started to get dozens of reports like 'i'm not getting any notifications...', turns out, most JSM notifications emails lands to SPAM folders (gmail, protonMail and some other major mail providers) 

Did you guys encountered such problem? Did you solve it? 

Daniel Eads

Hey @Alexey ,

Have you considered adding your domain as the sender for outgoing mail? Documentation here: Add custom email addresses for product notifications 

By adding the DMARC records for your domain, the email servers for your customers will check be less likely to reject the emails if your domain is also trusted.