Automation - field incremental update and attachment copy.

Alexey_gudeo1

Hello,
I have 2 linked issues (parent and a sub-task).

Parent got many fields like:

1. description
2. steps to reproduce (id=10091)
3. affected customers (id=10093)
4. client name and many others (id=10081).

Sub-task is very generic and got only description.
What I'm trying to achieve is to populate all data from various custom parent's issue fields into a sub-task description.

I cant add all custom fields into Sub-task view as there are too many of them for all issue types and most of the time they gonna be empty.

What i'm trying to achieve, if a parent custom field id=10081 is not empty, then upon sub-task creation add to to sub-task description "Client name: id=10081" etc.



Another thing i cant find a way to copy attachments from a parent task to sub-task via automation.

 

Bill Sheboy

Hi @Alexey 

You can conditionally add that parent information using the conditional-logic features, as described here: https://support.atlassian.com/jira-software-cloud/docs/smart-values-conditional-logic/

Kind regards,
Bill