Esther Strom Community Champion

I'm a longtime admin, but I've always been careful with my groups, so I've never run into this before. I recently inherited a second instance of Jira from another division of my company. The previous "admin" had not enabled any kind of security; he was essentially a billing contact. Almost every user in the instance had…

We've been using Confluence for years as a small company with users who are well-trained to fill in the "what did you change" field when editing a page. We were recently purchased by a much larger company, and although we've done training, due to hundreds of users in multiple geographical locations, I can no longer manage…

My co-admin brought up an interesting question. Are there analytics data points (or will there be) about dashboard (Jira, not analytics) and filter use? One thing we struggle with is a ton of abandoned dashboards and filters, and it would be really great if we could run queries on them. Things we'd specifically be…

I've set up a new data source that's only selecting from our Jira Software data (we also have JSM and JWM available). I would expect this data source to only pull in tables from JSW, but when I view the scema diagram, I'm seeing JSM tables. I know I can uncheck the Visible checkbox before generating the diagram: But why…

Our users have recently wanted to reorganize their many repos, so have asked my team to create several new projects in Bitbucket. Several users have noticed that, once they've moved their repos, they no longer have access to them. The vast majority of our repo access is done via access group, not individual access. Our…

We have a new mandate from our finance department to prevent users from logging time against closed issues. I've searched, but every solution I've found seems to rely on workflow properties, specifically jira.issue.editable and jira.permission.work. I have no problem using properties, but apparently jira.permission.work…

I'm trying to return a simplified list of all of our repos via API. When using the unmodified endpoint (https://api.bitbucket.org/2.0/repositories/{workspace}) I get something that looks like this: { "pagelen": 10, "size": 874, "values": [ { "scm": "git", "has_wiki": false, "links": { "watchers": { "href":…

Hi, all! Another Friday already... So I've been looking forward to Loki on Disney+, and watched the first episode last night. It got me thinking about alternate timelines, and turning points in my own life, and history I wish I'd witnessed. So, for this Friday, a (hopefully!) thought-provoking question: If you could go…

We've always just used custom date fields on our issues, which display the actual date selected in the picker. We recently had a request to allow a complete date/time stamp (this is a service desk project, and we want the customer to indicate the date and time the incident they're reported occurred.) I added a date/time…

We have a team that has been using the standalone LucidChart for years and now wants to bring all of their hundreds of diagrams into Confluence. I've installed the LucidChart plugin into Confluence, and have two questions/issues. First, is there any way to mass import all of our LucidChart files into Confluence? The only…

We're long-time Jira users, but are only just getting our feet wet with Advanced Roadmaps. A team member recently discovered the Dependency Report view and would like to know if there's any way to filter it to show only cross-project dependencies (i.e. where a ticket is dependent on one from another project, rather than…

Hey, all! My company has a number of separate Cloud instances; we are several brands under a parent company. Recently there's been some crossover between the brands and the teams are tired of having to switch between instances. Merging into a single shared instance isn't the right solution for us, so we've been looking at…

So this isn't something that needs to be solved; it's just a question I've had for a while. Part of the reason for using components is to allow more granular default assignments, correct? You have a default assignee on the project level, and then can break it down further by adding components. Say I have ComponentA and…

Most of our teams are using Bitbucket and are used to being able to see commits, pull requests, and Pipeline builds directly in the "developer" area of a Jira ticket. We recently onboarded a team from a different business unit who is using github and Google Cloud Build. We were able to get the github integration set up,…

I'm loving the new University site, but I'm noticing (there and in the main course catalog) a distinct lack of OpsGenie admin training, and only one very basic end user course (for mobile.) We already know what our processes are; we don't need a partner or consultant to guide us there. We just need some admin training on…

We have a Service Desk project set up (using one of the old templates from before the rebranding.) The customer notification options are all toggled on. Some of our customers are telling us they're not receiving notifications. When someone submits a ticket to an org I'm part of, I get a notification, but the messaging (the…

We're looking to swimlane our kanban board by fixVersion. I don't want to have to manually create a swimlane for each version, because we have over a dozen projects and it gets crazy to maintain something like that. Is there any way to extend the options in the Base Swimlanes On dropdown to include other fields like…

I have actually searched for this, but the most recent answer I found was from several years ago, so I'm hoping there's been an update I just can't find. We are using Service Desk internally to manage change requests (releases, server upgrades, etc.) All of our tickets end up closed; it's the resolution value that's…

Not a real betting pool, since online gambling is illegal in some places 😉 But what y'all do offline... So, what are the odds that next year will be virtual instead of in-person? If it is in person (please!), where do you think the most likely location will be?

How can I get to the View All Boards page that existed in the old navigation? As site admin, I need to be able to see that list to delete old boards without going into each project (of which we have dozens) separately.

ETA: please ignore; earlier question asked by someone else didn't show up when I posted this. Asked and answered. Apparently can't delete my own question... This morning when I logged in, I got the usual "aren't you lucky" welcome to the Kudos beta popup (happens every single time), but the actual kudos panel is missing.…

I'm trying to use a Jira automation rule to create a new Confluence page whenever a task is created in a specific project. There's an answer here that indicates it can be done via a web request. I've set up my rule and am testing it using the Validate Your Webhook Configuration at the bottom of the rule. I keep getting…